Engineer I - Field Service

Vertiv Co; Hyderabad; On-site; INR 600,000 - 850,000; Full time

Job summary

Vertiv Co in Hyderabad seeks a Senior Thermal Customer Engineer to maintain and repair Vertiv’s Thermal Management products and other contracted systems. Build strong rapport with customers, sales teams, and distributors while coordinating with scheduling and management.

Role requires responding professionally to service calls, following safety policies, and ensuring maintenance targets are met. Heavy travel (90%) is expected to support field operations.

Qualifications

• NVQ Level 1 & 2 in Refrigeration and Air Conditioning or equivalent qualification.
• City and Guilds 2078/2079 in Refrigerant Safe Handling; ACRIB subscription.
• Proficient using MS Office and basic computer applications.

Responsibilities

• Respond to service calls professionally while on duty.
• Perform maintenance and repairs per safety guidelines.
• Maintain schedules and report status of open jobs.
• Ensure 90% planned maintenance completion rate.
• Document tasks in Oracle MFS and FieldDB; create reports.
• Report leads to proper department and support company goals.
• Keep company vehicle and tools maintained and secure.
• Work as part of service team and participate in callout rota.

Skills

Customer service skills

Time management

Self-motivation

Driving license

Computer skills

Education

NVQ Level 1 & 2 in Refrigeration & Air Conditioning

City and Guilds 2078/2079 in Refrigerant Safe Handling

Job description

Brief Job Description:
Senior Thermal Customer Engineer:

• Responsible for maintenance and emergency repairs of Vertiv’s Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Keep company vehicle clean and properly maintained.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Qualifications:

Required/ Minimum Qualifications:

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.

Additional / Preferred Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: - (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• 90%