Sales Operations & Support Senior Analyst

Vertiv Co; Thane; On-site; INR 500,000 - 700,000; Full time

Job summary

Vertiv Co in Thane, India is seeking a Sales Support professional to back MU sales, create quotes, manage OSC/CRM data, and prepare customer POs for order processing. You will collaborate with Sales, Application Engineers, Project Managers and Order management to ensure smooth quotation flow.

The role emphasizes process improvement, timely quotes, data accuracy, and strong customer focus, with fluency in French and English beneficial for international collaboration.

Qualifications

• Team-oriented with client and colleague coordination.
• Experience supporting sales teams and creating quotes.
• Strong focus on customer satisfaction and long-term relationships.
• Excellent organizational and time management skills.
• Proficient with Microsoft 365 apps (Excel, PowerPoint, Word, Outlook).
• Skilled in Configure One (C1) and Oracle Sales Cloud.
• Strong analytical skills and advanced Excel capabilities.
• Self-motivated, able to work with multiple departments under pressure.
• Fluency in French and English.

Responsibilities

• Create customer accounts in OSC.
• Create customer accounts in DATAZEN.
• Support Sales with creation of Opportunities and Quote Headers in OSC.
• Maintain OSC and Oracle customer data.
• Create quotes in C1 for and together with field sales for [LOB] products including service, with Sales defined customized products (ETO), project services, delivery and commissioning.
• Collect and prepare the documentation for tenders and coordinate with the different company functions including Legal and Finance.
• Submit quotes to field sales in a timely manner.
• Raise Special Price Requests (SPR) in sync with field sales price positioning.
• Become fully conversant with field sales on [LOB] products and the Vertiv sales process.
• Continue improvement initiatives on the process.

Skills

Team player

Customer relations

Time management

Analytical thinking

Autonomy

Multidepartment coordination

Customer oriented

French & English

Tools

Configure One (C1)

Oracle Sales Cloud

Microsoft 365

Excel

PowerPoint

Word

Outlook

Job description

Brief Job Description:

The Sales Supper CE will:

The position requires you to support the MU sales activities and contribute to smoothing and improving the sales process. The main responsibilities of this role are sales support, creating quotes using the Vertiv configurator (C1), credit checking, CRM (OSC) management, preparing customer POs for order processing, and sales performance reporting.
As an integral part of the France Sales Organization, you will be required to engage with your sales colleagues, Application Engineers, Project managers and the Order management team. You will gather information, create, and submit quotations and prepare orders for processing. You will play a vital role in ensuring best in class customer experience through a smooth quotation and ordering process.

Responsibilities and Measurement Criteria with Time investment Needed on Each:

(This will describe the overall core responsibilities of the role, decision making responsibilities etc.)

• Create customer accounts in OSC.
• Create customer accounts in DATAZEN.
• Support Sales with creation of Opportunities and Quote Headers in OSC.
• Maintain OSC and Oracle customer data.
• Create quotes in C1 for and together with field sales for [LOB] products including service, with Sales defined customized products (ETO), project services, delivery and commissioning.
• Collect and prepare the documentation for tenders and coordinate with the different company functions including Legal and Finance.
• Submit quotes to field sales in a timely manner.
• Raise Special Price Requests (SPR) in sync with field sales price positioning.
• Become fully conversant with field sales on [LOB] products and the Vertiv sales process.
• Continue improvement initiatives on the process.

Order processing and Invoicing

• Once customer PO is received, collect all information and relevant documentation for the customer's order and your associated quotation.
• Pass relevant information to planning teams for material ordering, engineer allocation and customer contact.
• Ensure each order is in line with the Vertiv sales order process.

Qualifications:

Required/ Minimum Qualifications:

• Personality oriented towards working in a team setting and supporting your colleagues.
• Previous experience within a client/team co‑ordination role.
• Strong focus on customer satisfaction and long‑term customer relation building.
• Excellent organizational and time management skills.
• Highly competent user of Microsoft 360 suite, incl. Excel, PowerPoint, Word, and Outlook.
• Highly skilled in using Configure One (C1) and Oracle Sales Cloud.
• Solid analytical skills and excel capabilities.
• Self‑motivated and capable of operating with various departments and personnel in stressful situations.
• Flexible attitude to activities outside specific job function.
• Ability to operate autonomously or as a team member, self‑disciplined.
• Customer orientated.
• Language Skills: French and English.

Time Travel Needed:

• TBC