Customer service Enigneer

I00M05 Wipro GE Healthcare Private Limited; Lucknow; On-site; INR 800,000 - 1,300,000; Full time

Benefits offered by this job

Relocation Assistance Provided

Job summary

GE HealthCare in India is seeking an experienced field services engineer to perform on-site life extensions, repairs and inspections for installed fleets, and to supervise construction and commissioning of equipment at customer sites.

You will work within an established operations framework, make engineering decisions, and collaborate with cross-functional teams to ensure quality service and customer satisfaction.

Responsibilities

• All on-site life extensions, repairs and inspection-related service activities for installed fleets.
• Supervision for construction and commissioning of new and existing equipment at customer sites.
• Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics.
• Able to make Engineering decisions and develop conceptual knowledge of the professional discipline.

Job description

Job Description Summary

All resources, and logistics required to perform services and maintenance activities on customers' site/property. These activities contribute to, maintain, repair and refurbish sold or existing products. Includes all types of maintenance service (preventive and remedial), manage maintenance facilities and field services engineering. Accountable for the quality of own work. Subject to direct operations supervision/prescribed work instructions/systems checking. Executes within a well-defined operations framework. There is generally a step by step sequence of standard operational tasks which need to be followed to achieve an end result. GE HealthCare is a leading global medical technology, pharmaceutical diagnostics and digital solutions innovator. In India, we operate through a multi-entity structure spanning manufacturing, R&D, sales and service, and a long-standing joint venture, Wipro GE Healthcare.

Job Description Roles and Responsibilities

All on site life extensions, repairs and inspection-related service activities for installed fleets and supervision for construction and commissioning of new and existing equipment, able to be performed at customer site. Includes onsite machining, NDT, blading, winding, critical welding, generator diagnostics. Able to make Engineering decisions. Developing conceptual knowledge of professional discipline. May include support roles with specialized expertise or technical knowledge in broad area. Applies general knowledge of business developed through education or past experience. Understands how work of own team contributes to the area. Resolves issues using established procedures. Consults supervisor or more senior team members for issues outside of defined instructions/parameters. Collaborates with others to solve issues. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Exchanges technical information, asks questions and checks for understanding.

Required Qualifications

This role requires basic experience in the Services & Field Services. Knowledge level is comparable to a Bachelor's degree from an accredited university or college ( or a high school diploma with relevant experience), with 5+ years of work experience in Services & Field Services.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities.

Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Additional Information

• Relocation Assistance Provided: Yes

At GE HealthCare, we see possibilities through innovation. We’re partnering with our customers to fulfill healthcare’s greatest potential through groundbreaking medical technology, intelligent devices, and care solutions. Better tools enabling better patient care. Together, we are not only building a healthier future but living our purpose to create a world where healthcare has no limits.