Service Representative SAS

Samsonite International S.A.; Jaipur; On-site; INR 279,000 - 446,000; Full time

Job summary

Samsonite International S.A. in Jaipur, India, seeks a qualified technician to manage bag repairs and service processes. You will log requests in Zoho, prepare repair reports, and ensure service income matches spare parts pricing while maintaining stock accuracy.

The role requires 3-4 years of relevant experience, 12th pass education, and excellent spoken and written English. Travel is possible; MS-Office skills are needed for daily tasks.

Qualifications

• 12th pass minimum educational qualification.
• 3-4 years of relevant experience in bag repair/support.
• Excellent spoken and written English communication.

Responsibilities

• Ensure no customer complaint is pending for more than a week.
• Use Zoho app to log requests immediately.
• Prepare accurate repair reports on Zoho after repairing bags.
• Service income should align with the MRP spare parts price list.
• Deposit service income on the same day and share receipts with Accounts.
• Provide a copy of the money receipt to customers.
• Maintain spare parts stock register at depot.
• Spare parts applied should be neat and clean.

Skills

Excellent communication

Attention to detail

Education

12th Pass

Tools

MS-Office

Job description

Job Description:

About Us

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

• No customer complaint should be kept pending for more than a week. Even if spares are not available .
• It is mandatory that you put the request on Zoho app at that moment of time. There should not be any delay in sending the request..
• It is mandatory to fill accurate repair report on Zoho app after repair the bag.
• Service income you take from the customer should be as per the MRP spare part price list.
• Service income should be deposited in a same day, after depositing the service income the receipt of the same should be sent to Accounts team without fail immediately on the same day.
• It is mandatory to provide a copy of the money receipt to the customer from whom you collected the service income. 7) Approval copy should be required inside every defective (SB1) bag and yellow stickers should be pasted on defective (SB1) bags. 8) To maintain proper spare parts stock register at depot.
• Spare part that will be applied to the customer's bag should be neat and clean

12 th pass

Experience Requirements

3-4 years experience

Mobility/Travel

Yes

Computer Skills

MS-Office

Language

Excellent Spoken & Written

About The Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.