Territory Manager - Retail

Samsonite Group APAC & Middle East; Lucknow; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Samsonite Group APAC & Middle East is seeking an experienced Operations Manager to lead retail door operations across the assigned region. You will oversee product mix, inventory planning, VM adherence, staff deployment, training, and store hygiene.

Extensive travel is required to support 25 frontline staff and drive brand visibility. The role requires 8-12 years in retail door management, a Graduate/Postgraduate degree, proficiency in Microsoft Office, and strong English and local language

Qualifications

• 8-12 years of retail door management experience.
• Experience leading a minimum team of 25 front-end staff.
• Background in Consumer Durable, Footwear, Luggage, or Apparel.

Responsibilities

• Develop and manage the right product mix for their respective doors.
• Inventory planning to ensure availability within parameters.
• Ensure VM guidelines are adhered to at stores.
• Deploy staff at doors within cost parameters.
• Train front end sales staff and coordinate internal training.
• Handle staff grievances and resolve store queries.
• Improve brand visibility through visuals and display space.
• Prepare periodic sales pipeline reports and analyze competition.

Skills

Retail operations leadership

Team leadership

Inventory planning

Forecasting analysis

Vendor/brand collaboration

Education

Graduate / Post Graduate

Tools

Microsoft Office (Word, Excel, PowerPoint)

Job description

Job Description:

About Us

Who we are

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

Operation management

• Develop and manage the right product mix for their respective doors. Make recommendations based on monthly forecast and marketing information analysis.
• Inventory planning to ensure the availability of right stocks within the parameters specified.
• Ensure VM guidelines are adhered to at the stores.
• To ensure effective deployment of staff at the doors within cost parameters.
• Train front end sales staff.
• Facilitate and coordinate for internal training of the front-end sales staff.
• Handle staff grievance.
• Resolve store operational queries.
• Improve Brand Visibility in the store, through Visuals and additional display space at prominent locations.
• Prepare periodic sales pipeline reports showing sales volume and potential sales for various sales doors.
• Competition analysis and feedback to the marketing team on a regular basis.
• Ensure all Retail guidelines such as SOP’s, Store Hygiene, VM Checklist & standards, Team briefing & target activity review during store visits.

Administration

• Ensure adherences of all statutory matters at the store and coordinate with the statutory bodies for any disparities arising.
• Assist HR in the on-boarding activities and full & final clearance of the front-end staff.
• Maintain and regularize monthly attendance of the front-end staff within stipulated time.
• Induct new joinees about organisation policy & overview at the branch level.

Graduate / Post Graduate

Experience Requirements

• 8-12 years of working experience in handling Retail doors.
• Experience in handling a minimum team of 25 front end sales staff (CCA/Promoters).
• Candidate from Consumer Durable, Footwear, Luggage, Watch, Perfumes, Apparels,

Mobility/Travel

Extensive travel across the assigned region.

Computer Skills

Frequent user of Microsoft Office (Word, Excel, Power Point)

Language

Excellent spoken and written English, Hindi and Local Language

About The Team

Why you'll love working here

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What We Value

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

Requirements: