Service Representative / SAS

Samsonite International S.A.; Jaipur; On-site; INR 600,000 - 900,000; Full time

Job summary

Samsonite is seeking a service-oriented professional to join our team in Jaipur. You will ensure timely handling of customer requests, accurately document repair reports on Zoho, and adhere to pricing policies as per the MRP list.

You will deposit service income the same day and provide receipts to customers and Accounts. 3-4 years of experience, MS-Office proficiency, and willingness to travel as needed are required.

Qualifications

• 3-4 years experience
• MS-Office proficiency
• Willing to travel as needed
• Good communication and attention to detail

Responsibilities

• No customer complaint should be kept pending for more than a week.
• Mandatory to put the request on Zoho app at that moment of time and send immediately.
• Fill accurate repair report on Zoho app after repairing the bag.
• Service income should align with the MRP spare part price list.
• Service income must be deposited the same day and receipt sent to Accounts team that day.
• Provide a copy of the money receipt to the customer.
• Approval copy required inside every defective (SB1) bag and yellow stickers on defective bags.

Job description

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.

Job Description

1) No customer complaint should be kept pending for more than a week. Even if spares are not available .

2) It is mandatory that you put the request on Zoho app at that moment of time. There should not be any delay in sending the request..

3) It is mandatory to fill accurate repair report on Zoho app after repair the bag.

4) Service income you take from the customer should be as per the MRP spare part price list.

5) Service income should be deposited in a same day, after depositing the service income the receipt of the same should be sent to Accounts team without fail immediately on the same day.

6) It is mandatory to provide a copy of the money receipt to the customer from whom you collected the service income.

7) Approval copy should be required inside every defective (SB1) bag and yellow stickers should be pasted on defective (SB1) bags.

9) Spare part that will be applied to the customer's bag should be neat and clean

Experience Requirements

3-4 years experience

Mobility/Travel

Yes

Computer Skills

MS-Office

Language

About the Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.