Service Quality Assurance Professional

Blue Star; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Blue Star seeks a Service Quality Assurance Professional in Kolkata to lead QMS/EMS implementations at branch and regional levels. The role focuses on process simplification, UATs, and training, while conducting audits across service touchpoints to ensure high quality and customer satisfaction.

The candidate will drive data analysis, RCA, and continual improvement projects, including Six Sigma or QC Story initiatives, and support knowledge management and dealer evaluation adherence.

Qualifications

• B.E./B.Tech./Diploma in Mechanical Engineering is required.
• 6 to 14 years of experience in service quality or mechanical engineering roles.

Responsibilities

• Implement QMS/EMS at branch or regional level.
• Simplify/automate processes; perform UATs, training and gather feedback.
• Conduct periodic audits of service processes (QMS/EMS).
• Perform field quality audits on PM, breakdown, revamp services; assess warehouses and service providers.
• Measure, monitor, RCA and improve service quality objectives.
• Analyze data and drive continual improvements.
• Lead Six Sigma/QC projects and Kaizen initiatives.

Skills

Quality Assurance

Data Analysis

Six Sigma

Audit skills

Education

B.E./B.Tech./Diploma in Mechanical Engineering

Job description

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Service Quality Assurance Professional

14708

CPSD

Kolkata

01-Oct-2026

Job Description

• Implementation of QMS/EMS management system at branch / regional level
• Process simplification/automation, UATs, Training and Feedback
• Conducting periodic system(Service Processes) audits covering QMS/EMS and other related assignments
• Field Quality audits on PM Service, Breakdown Service, Revamp service quality, Warehouse & Service providers facility..
• Measuring, Monitoring, RCA & Improving Service Quality objectives
• Data analysis & improvements
• Continual Improvement Projects (Six Sigma/QC Story)
• Bench marking best practices and proposing ideas
• Driving Total Quality Management (Six Sigma/QC Story, Kaizen, 5s etc) at branch / regional level
• NCR/CAR issuance for improvement and closure monitoring
• Gold standard implementation supports
• Monitor use of Knowledge management portal
• Monitor Dealer/Associates evaluation process adherence
• Drafting Process SOPs, Site SOPs, Checklists
• Monitoring Customer touch points, Outsourced Processes & drive improvement programs
• Product field quality improvement supports
• Customer escalation reduction supports
• Cost recovery process compliance and monitoring
• Incorrect call closures monitoring & actions
• Risk mitigation/Business continuity management supports/drive

Short Info

• Posted: 1 day(s) ago
• Location: Kolkata
• Qualifications: B.E/B.Tech/Diploma Mechanical Engineering
• Experience: 6 Years - 0 MonthsTo14 Years - 0 Months