National Service Manager

Blue Star; Pune District; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Blue Star's Industrial Solutions division in Pune is seeking a National Service Manager to lead service growth through AMC/CAMC, repairs, calibration, spare parts sales, and upgrades. The role requires driving revenue, coordinating with service and sales teams, and ensuring robust installation and commissioning support.

You will oversee NABL-aligned documentation, monitor service metrics, and maintain strong relationships with principals and customers to ensure high satisfaction and repeat

Qualifications

• Experience in service management of electromechanical machinery
• Ability to grasp technical aspects of products
• Strong analytical and leadership skills

Responsibilities

• Formulating business strategy and driving service growth through AMC/CAMC, repairs and upgrade projects
• Ensuring up-to-date NABL-compliant documentation and standard work procedures
• Monitoring key service metrics and taking corrective actions as needed
• Maintaining strong relationships with principals/technology partners, service associates and sales reps
• Delegating service tasks and guiding the team to meet revenue goals
• Improving service desk processes and knowledge base with training and mentoring
• Collaborating with sales and service teams for spare parts planning and demonstrations

Job description

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National Service Manager

13489

Industrial Solutions

Pune

17-Jul-2026

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Job Description

KEY RESPONSIBILITY
Formulating business strategy and driving relevant initiatives with well-defined milestones and deadlines to steer service growth through AMC / CAMC, repairs and service, calibration, spare parts ales, and upgrade business and installation and commissioning.
Setting expectations with service team on revenue targets in line with the business goals.
Ensure up-to-date documentation of data and standard work procedures in line with NABL accreditation requirements.
Monitoring key service metrics on periodic basis and taking corrective actions as necessary.
Maintaining strong relationships with Principals / Technology partners, service associates, and sales representatives.
Delegating and directing service tasks, monitoring the progress of current projects, and managing service team members to ensure the team's objectives and revenue goals are met.
Setting and sustaining a process to handle customer complaints or concerns quickly and professionally to maintain good customer relationships and ensure repeat customers.
Improving the service desk processes and reviewing periodically to increase productivity and enhance customer service.
Assist sales teams by allocating optimal resources for product demonstrations/clarifications, on demand basis.
Collaborating with service team and commercial team in planning spare parts inventory. Improve the knowledge base and skills of the service team by providing training and mentoring.
KEY PERFORMANCE INDICATOR
Total Booking & Billing achievement
AMC growth YoY (by quantity and value)
Warranty to AMC conversion rate
Competencies
Must have the knowledge of servicing the electromechanical machinery
Must have the ability to grasp technical aspects of the products
Must have analytical skills
AMC renewal rate
DBO within the target
Up-to-date records of customer installation database (i-base)
Enhance and improve TAT
Enhance and sustain service associate network