Service Planner - Prabhadevi

Rentokil Initial Group; Mumbai; On-site; INR 300,000 - 450,000; Full time

Job summary

Rentokil Initial Group seeks a Service Planner to oversee end-to-end service planning, data accuracy, and productivity monitoring, coordinating with cross-functional teams to ensure timely service delivery. The role requires mastery of iCABS and SCP, supporting digital transition and maintaining accurate service data.

It involves IT coordination for new users, organizing technician schedules, and tracking KPIs to drive on-time performance.

Qualifications

• Graduate with 0-1 year of relevant experience.
• Basic computer skills required; advanced proficiency is a plus.
• Knowledge of MS-Office or G-Suite is desirable.

Responsibilities

• Develop proficiency in company software (iCABS, SCP) and ensure 100% active and >95% usage of SCP.
• Support digital transition and maintain accuracy of consumption, TOS, and service data.
• Coordinate with IT for new users or device-related issues.
• Ensure error-free documentation and adherence to the ticket-based callout process.
• Organise daily/weekly/monthly service schedules for technicians across contracts and renewals.
• Prioritise planning to reduce service backlog and ensure On-Time delivery.
• Liaise with Sales/Service to accommodate urgent visits and resolve STOP/termination issues.
• Track technician productivity, efficiency, and service delivery KPIs.
• Maintain and report SOS daily/weekly/monthly, including GSS SOS.
• Provide updates on backlogs, critical issues, ageing profiles, and complaint trends.
• Assist leaders in monitoring field KPIs and coordinating routing and slot availability.
• Raise unresolved issues to next-level management for resolution.
• Ensure leave planning and service continuity without disruption.

Skills

Detail Orientation

Planning & Organizing

Analytical Thinking

Customer Focus

Negotiation Skills

Education

Bachelor's degree

Tools

iCABS

SCP (Service Companion)

Job description

Job description

About the Role:

• The Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
• The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders

Job Responsibilities:

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and\ >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-related issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure On-Time delivery
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next-level management for resolution
• Ensure leave planning and service continuity without disruption

Key Result Areas:

• On-time Service Planning
• Data Accuracy
• SCP Utilization
• Schedule Adherence
• Reporting & Analysis
• Cross-Team Coordination

Competencies (Skills essential to the role):

• Detail Orientation
• Planning & Organizing
• Analytical Thinking
• Customer Focus
• Negotiation Skills

Educational Qualification / Other Requirement:

• Minimum graduate, with 0-1 years of relevant experience
• Basic computer skills required (advanced proficiency is a plus)
• Knowledge of MS-Office/G-Suite

What can you expect from RPCI?

Our values lie at the core of our mission and vision. We believe that its our people who make our company what it is. We believe in:

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.