Service Planner

Rentokil PCI; Bengaluru; On-site; INR 400,000 - 640,000; Full time

Job summary

Rentokil PCI in Bengaluru is seeking a Service Planner / Sr. Service Planner to own end-to-end service planning, data accuracy, and productivity monitoring. You will work with cross-functional teams to ensure smooth delivery.

The role requires 1–3 years of relevant experience, a graduate degree, and proficiency in MS Office. You will use iCABS, SCP, and Service Companion to maintain schedules, track KPIs, and enable timely responses.

Qualifications

• Minimum graduate with 1–3 years of relevant experience.
• Basic computer skills; MS Office/G-Suite proficiency.

Responsibilities

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure high SCP usage.
• Support digital transition and maintain accuracy of consumption, TOS, and service data.
• Coordinate with IT for new users or device-related issues.
• Ensure error-free documentation and adherence to ticket-based callout process.
• Organise daily/weekly/monthly service schedules for technicians across contracts, jobbing, renewals, and complaints.
• Prioritise planning to reduce service backlog and ensure on-time delivery.
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues.
• Track technician-wise productivity, efficiency, and service delivery KPIs.
• Maintain and report SOS daily, weekly, monthly, including GSS SOS.
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends.
• Assist AOM/OM/ABM/BM in monitoring field KPIs.
• Coordinate with Sales and Operations for technician routing and routine adjustments.
• Raise unresolved issues to next-level management for resolution.
• Ensure leave planning and service continuity without disruption.

Skills

Detail Orientation

Planning & Organizing

Analytical Thinking

Customer Focus

Negotiation Skills

Education

Bachelor's degree

Tools

iCABS

SCP

Service Companion

Job description

Job Summary

The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.

The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-related issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure On-Time delivery
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next-level management for resolution
• Ensure leave planning and service continuity without disruption

Key Result Areas

• On-time Service Planning
• Data Accuracy
• SCP Utilisation
• Schedule Adherence
• Reporting & Analysis
• Cross-Team Coordination

Competencies (Skills essential to the role)

• Detail Orientation
• Planning & Organizing
• Analytical Thinking
• Customer Focus
• Negotiation Skills

Educational Qualification / Other Requirement

• Minimum graduate, with 1-3 years of relevant experience
• Basic computer skills required (advanced proficiency is a plus)
• Knowledge of MS-Office/G-Suite
• Willing to travel occasionally within the division

Role Type / Key working Relationships

• Individual contributor role
• External- Customers and customer representatives
• Internal - Sales, Operations, Business support functions