Service Planner - Bangalore Bidadi

Rentokil Initial; Bengaluru South; On-site; INR 400,000 - 600,000; Full time

Job summary

RPCI is seeking a Service Planner to manage end-to-end service planning, data accuracy, and cross-functional coordination to ensure timely service delivery. You will report to the AOM/OM/ABM/BM and work with internal teams and external stakeholders.

The role focuses on using company software, maintaining KPI-driven schedules, and helping the digital transition, with routine data reporting and a proactive approach to reduce backlog.

Qualifications

• Minimum graduate with 1-3 years of relevant experience.
• Basic computer skills; advanced proficiency is a plus.
• Knowledge of MS-Office and G-Suite.
• Willing to travel occasionally within the division.

Responsibilities

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP).
• Support digital transition and maintain the accuracy of consumption, TOS, and service data.
• Coordinate with IT for new users or device-related issues.
• Ensure error-free documentation and adherence to the ticket-based callout process.
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints.
• Prioritise planning to reduce service backlog and ensure On-Time delivery.
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues.
• Track technician-wise productivity, efficiency, and service delivery KPIs.
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS.
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends.
• Assist AOM/OM/ABM/BM in monitoring field KPIs.
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments.
• Raise unresolved issues to next-level management for resolution.

Skills

Detail Orientation

Planning & Organizing

Analytical Thinking

Customer Focus

Negotiation Skills

Education

Minimum graduate, 1-3 years experience

Tools

MS Office

G-Suite

Job description

Rentokil PCI is India's leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further. For more details: https://www.rentokil-pestcontrolindia.com

Requirements

About the Role:

• The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
• The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-related issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure "On-Time" delivery
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next-level management for resolution

  Key Result Areas

  • On-time Service Planning
  • Data Accuracy
  • SCP Utilisation
  • Schedule Adherence
  • Reporting & Analysis
  • Cross-Team Coordination

  Competencies (Skills Essential To The Role)

  • Detail Orientation
  • Planning & Organizing
  • Analytical Thinking
  • Customer Focus
  • Negotiation Skills

  Educational Qualification / Other Requirement

  • Minimum graduate, with 1-3 years of relevant experience
  • Basic computer skills required (advanced proficiency is a plus)
  • Knowledge of MS-Office/G-Suite
  • Willing to travel occasionally within the division

  Role Type / Key Working Relationships

  • Individual contributor role
  • External- Customers and customer representatives
  • Internal - Sales, Operations, Business support functions

  Benefits

  What can you expect from RPCI?

  Our values lie at the core of our mission and vision. We believe that it's our people who Make Our Company What It Is. We Believe In

  • Service
  • Relationships
  • Teamwork
  • Responsibility

  DEI statement:

  At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.