Service Planner - Bangalore Bidadi

Rentokil Initial; Bidadi; On-site; INR 400,000 - 550,000; Full time

Job summary

Rentokil PCI is seeking a Service Planner / Sr. Service Planner in India to lead end-to-end service planning with focus on data accuracy and system usage. The role involves coordinating with cross-functional teams and external stakeholders to ensure timely service delivery.

The candidate will report to the AOM/OM/ABM/BM and work as part of a multi-functional team, with responsibilities across scheduling, productivity monitoring, and KPI reporting.

Qualifications

• Minimum graduate with 1–3 years of relevant experience.
• Basic computer skills; MS-Office/G-Suite proficiency.
• Willing to travel occasionally within the division.

Responsibilities

• Develop proficiency in company software (iCABS, SCP) and ensure high usage of Service Companion (SCP).
• Support digital transition and maintain accuracy of consumption, TOS, and service data.
• Coordinate with IT for new users or device issues and ensure error-free documentation.

Skills

Detail Orientation

Planning & Organizing

Analytical Thinking

Customer Focus

Negotiation Skills

Education

Graduate

Tools

iCABS

SCP

Service Companion

Job description

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: https://www.rentokil-pestcontrolindia.com

About the Role:

• The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
• The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities:

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-related issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure “On-Time” delivery
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next-level management for resolution
• Ensure leave planning and service continuity without disruption

Key Result Areas:

• On-time Service Planning
• Data Accuracy
• SCP Utilisation
• Schedule Adherence
• Reporting & Analysis
• Cross-Team Coordination

Competencies (Skills essential to the role):

• Detail Orientation
• Planning & Organizing
• Analytical Thinking
• Customer Focus
• Negotiation Skills

Educational Qualification / Other Requirement:

• Minimum graduate, with 1–3 years of relevant experience
• Basic computer skills required (advanced proficiency is a plus)
• Knowledge of MS-Office/G-Suite
• Willing to travel occasionally within the division

Role Type / Key working relationships:

• Individual contributor role
• External- Customers and customer representatives
• Internal - Sales, Operations, Business support functions

What can you expect from RPCI?

• Service
• Relationships
• Teamwork
• Responsibility

DEI statement:

At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.