Service Planner - Guwahati

Rentokil Initial; Kamrup Metropolitan; On-site; INR 300,000 - 400,000; Full time

Job summary

Rentokil Initial is seeking a Service Planner / Sr. Service Planner to handle end-to-end service planning, ensuring accuracy in data and productivity monitoring. You will work with cross-functional teams to deliver service effectively and efficiently.

The ideal candidate will be a graduate with 0–1 years of experience and basic computer skills. Proficiency in MS Office and G Suite is essential. This role focuses on planning, scheduling, and enhancing service delivery across various teams.

Qualifications

• Minimum graduate with 0–1 years of relevant experience.
• Basic computer skills required; advanced proficiency is a plus.
• Knowledge of MS-Office/G-Suite.

Responsibilities

• Develop proficiency in company software and ensure 100% active and >95% usage of Service Companion.
• Support digital transition and maintain the accuracy of consumption and service data.
• Organise daily, weekly, and monthly service schedules for all technicians.
• Track technician-wise productivity, efficiency, and service delivery KPIs.

Skills

Detail Orientation

Planning & Organizing

Analytical Thinking

Customer Focus

Negotiation Skills

Education

Graduate degree

Tools

MS Office

G Suite

Job description

The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross‑functional teams to ensure smooth and timely service delivery. The incumbent reports to the AOM/OM / Assistant Branch Manager or Branch Manager and works as part of a multi‑functional team, collaborating with internal staff and external stakeholders.

Job Responsibilities

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP).
• Support digital transition and maintain the accuracy of consumption, TOS, and service data.
• Coordinate with IT for new users or device‑related issues.
• Ensure error‑free documentation and adherence to the ticket‑based callout process.
• Organise daily, weekly, and monthly service schedules for all technicians across contract, jobbing, renewals, and complaints.
• Prioritise planning to reduce service backlog and ensure on‑time delivery.
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues.
• Track technician‑wise productivity, efficiency, and service delivery KPIs.
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS.
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends.
• Assist AOM/OM/ABM/BM in monitoring field KPIs.
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments.
• Raise unresolved issues to next‑level management for resolution.
• Ensure leave planning and service continuity without disruption.

Key Result Areas

• On‑time Service Planning
• Data Accuracy
• SCP Utilization
• Schedule Adherence
• Reporting & Analysis
• Cross‑Team Coordination

Competencies (Skills Essential to the Role)

• Detail Orientation
• Planning & Organizing
• Analytical Thinking
• Customer Focus
• Negotiation Skills

Educational Qualification / Other Requirements

• Minimum graduate, with 0–1 years of relevant experience.
• Basic computer skills required (advanced proficiency is a plus).
• Knowledge of MS‑Office/G‑Suite.

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.