Service Planner - Kothrud

Rentokil PCI; Pune District; On-site; INR 600,000 - 800,000; Full time

Job summary

Rentokil PCI in Pune, India seeks a Service Planner/Sr. Service Planner to manage end-to-end service planning, maintain data accuracy, and monitor productivity using SCP and related tools. You will collaborate with cross-functional teams to ensure timely service delivery and smooth operations.

The role reports to the AOM/OM/ABM/Branch Manager and requires coordinating with technicians, IT for device issues, and sales/service teams to handle urgent visits while reducing backlogs.

Qualifications

• Minimum graduate, with 0-3 years of relevant experience.
• Basic computer skills required (advanced proficiency is a plus).
• Knowledge of MS-Office/G-Suite.

Responsibilities

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure >95% usage of SCP.
• Support digital transition and maintain accuracy of consumption, TOS, and service data.
• Coordinate with IT for new users or device-related issues.
• Ensure error-free documentation and adherence to the ticket-based callout process.
• Organise daily/weekly/monthly service schedules for technicians across contracts, jobbing, renewals, and complaints.
• Prioritise planning to reduce service backlog and ensure On-Time delivery.
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues.
• Track technician-wise productivity, efficiency, and service delivery KPIs.
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS.
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends.
• Assist AOM/OM/ABM/BM in monitoring field KPIs.
• Coordinate with Sales and Operations for routing, slot availability, and routine adjustments.
• Raise unresolved issues to next-level management for resolution.
• Ensure leave planning and service continuity without disruption.

Skills

Service planning

Data accuracy

Cross-functional coordination

MS Office

Education

Graduate degree

Tools

iCABS

SCP

Service Companion

Job description

About the Role:

• The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.
• The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders

Job Responsibilities:

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-related issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure On-Time delivery
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next-level management for resolution
• Ensure leave planning and service continuity without disruption

Key Result Areas:

• On-time Service Planning
• Data Accuracy
• SCP Utilization
• Schedule Adherence
• Reporting & Analysis
• Cross-Team Coordination

Educational Qualification / Other Requirement:

• Minimum graduate, with 0-3 years of relevant experience
• Basic computer skills required (advanced proficiency is a plus)
• Knowledge of MS-Office/G-Suite