Executive Service Planner - Shamshabad

Rentokil PCI; Hyderabad; On-site; INR 400,000 - 600,000; Full time

Job summary

Rentokil PCI is seeking a Service Planner/Sr. Service Planner to manage end-to-end service planning with a focus on data accuracy and system usage.

You will work with cross-functional teams to ensure smooth and timely service delivery and report to senior operations leadership. The role involves coordinating with internal teams and external stakeholders, optimizing technician routes, and maintaining daily/weekly/monthly service schedules.

Qualifications

• Minimum graduate, with 1-3 years of relevant experience.
• Basic computer skills required (advanced proficiency is a plus).
• Knowledge of MS-Office/G-Suite.

Responsibilities

• Develop proficiency in company software (iCABS, SCP) and ensure high SCP usage.
• Support digital transition and maintain accuracy of data.
• Coordinate with IT for new users or device-related issues.
• Ensure error-free documentation and ticketing adherence.
• Organise daily/weekly/monthly service schedules for technicians across contracts and renewals.
• Prioritise planning to reduce service backlog and ensure on-time delivery.
• Liaise with Sales/Service teams for urgent visits and resolution of issues.
• Track technician productivity and KPIs for service delivery.

Skills

Detail Orientation

Planning & Organizing

Analytical Thinking

Customer Focus

Negotiation Skills

Education

Graduate degree

Tools

MS-Office / G-Suite

Job description

Job Summary

The Service Planner / Sr. Service Planner is responsible for end-to-end service planning, data accuracy, system usage, productivity monitoring, and coordination with cross-functional teams to ensure smooth and timely service delivery.

The incumbent will report to the AOM/OM / Assistant Branch Manager/Branch Manager. The incumbent will have to work as part of a multi-functional team and this involves collaboration with the internal team and external stakeholders.

Job Responsibilities

• Develop proficiency in company software (iCABS, SCP, etc.) and ensure 100% active and >95% usage of Service Companion (SCP)
• Support digital transition and maintain the accuracy of consumption, TOS, and service data
• Coordinate with IT for new users or device-related issues
• Ensure error-free documentation and adherence to the ticket-based callout process
• Organise daily/weekly/monthly service schedules for all technicians across contract, jobbing, renewals, and complaints
• Prioritise planning to reduce service backlog and ensure On-Time delivery
• Liaise with Sales/Service teams to accommodate urgent visits and resolve STOP/termination issues
• Track technician-wise productivity, efficiency, and service delivery KPIs
• Maintain and report the SOS daily, weekly, and monthly, including GSS SOS
• Provide regular updates on backlogs, critical issues, ageing profiles, and complaint trends
• Assist AOM/OM/ABM/BM in monitoring field KPIs
• Coordinate with Sales and Operations for technician routing, slot availability, and routine adjustments
• Raise unresolved issues to next-level management for resolutionEnsure leave planning and service continuity without disruption

Key Result Areas

• On-time Service Planning
• Data Accuracy
• SCP Utilisation
• Schedule Adherence
• Reporting & Analysis
• Cross-Team Coordination

Competencies (Skills essential to the role)

• Detail Orientation
• Planning & Organizing
• Analytical Thinking
• Customer Focus
• Negotiation Skills

Educational Qualification / Other Requirement

• Minimum graduate, with 1-3 years of relevant experience
• Basic computer skills required (advanced proficiency is a plus)
• Knowledge of MS-Office/G-Suite
• Willing to travel occasionally within the division

Role Type / Key working relationships

• Individual contributor role
• External - Customers and customer representatives
• Internal - Sales, Operations, Business support functions