Service & Operations Manager – Electronic Security Systems

Universal HR Solutions; Thane; Presencial; INR 600 000 - 900 000; Tempo integral

Resumo da oferta

Universal HR Solutions in India seeks a Service & Operations Manager for Electronic Security Systems. You will lead service operations, overseeing preventive and corrective maintenance and guiding field teams to ensure timely response and high-quality service for banks, data centers, and commercial facilities.

You will drive client relationships, manage contracts and warranties, coordinate with OEMs, and supervise planning, reporting, and KPIs.

Qualificações

• Bachelor's degree or diploma in electronics or related field.
• Certifications in Project Management, Fire Alarm Systems, Access Control, CCTV, BMS desirable.
• 10+ years in electronic security systems, technical services, or facilities technology management.

Responsabilidades

• Plan, organize, and oversee preventive and corrective maintenance activities.
• Manage day-to-day field service operations to ensure timely response and closure of service calls.
• Ensure proper allocation of manpower, tools, spares, and resources.
• Track open service tickets and drive timely resolution of customer issues.
• Review service reports, maintenance records, and closure documentation.
• Lead, mentor, and support field technicians and service engineers.
• Provide technical guidance for troubleshooting complex system faults.
• Conduct regular team reviews, performance evaluations, and training programs.
• Ensure adherence to company processes, safety requirements, and quality standards.
• Support technicians during critical breakdowns, escalations, and major maintenance activities.
• Assist in recruitment, onboarding, and development of service personnel.
• Attend customer meetings, service reviews, and operational discussions.
• Address customer concerns, escalations, and service-related issues promptly.
• Build and maintain strong relationships with key stakeholders and decision-makers.
• Prepare and present service performance reports and recommendations for system improvements.

Conhecimentos

Electronic Security Systems

Building Technologies

Leadership

Customer relationship management

Troubleshooting

Contracts & SLAs

Networking & system integration

Communication & reporting

Formação académica

Bachelor's Degree or Diploma in Electronics, Electrical Engineering, Instrumentation, Telecommunications, or related field

Descrição da oferta de emprego

We Are Hiring A Service & Operations Manager

Job Title:

Service & Operations Manager – Electronic Security Systems

Qualification

1- Bachelor's Degree or Diploma in Electronics, Electrical Engineering, Instrumentation, Telecommunications, or a related field.

2- Additional certifications in Project Management, Fire Alarm Systems, Access Control, CCTV, BMS, or related technologies are desirable.

Experience

1-05–10+ years of experience in Electronic Security Systems, Technical Services, or Facilities Technology Management.

2- Minimum 03–05years of experience managing field service teams and customer accounts.

3- Experience handling enterprise customers, banks, data centers, commercial buildings, hospitals, or industrial facilities is preferred.

CTC

Rs.06.00 LPA To 09.00 LPA or As Per On Last Drawn Salary

Job Role & Responsibilities

1- Service Operations Management:

• Plan, organize, and oversee preventive and corrective maintenance activities.
• Manage day-to-day field service operations to ensure timely response and closure of service calls.
• Ensure proper allocation of manpower, tools, spares, and resources.
• Track open service tickets and drive timely resolution of customer issues.
• Review service reports, maintenance records, and closure documentation.

2- Team Leadership & Technical Support:

• Lead mentor, and support field technicians and service engineers.
• Provide technical guidance for troubleshooting complex system faults.
• Conduct regular team reviews, performance evaluations, and training programs.
• Ensure adherence to company processes, safety requirements, and quality standards.
• Support technicians during critical breakdowns, escalations, and major maintenance activities.
• Assist in recruitment, onboarding, and development of service personnel.

3- Customer Relationship Management:

• Act as the primary interface between customers and the service organization.
• Attend customer meetings, service reviews, and operational discussions.
• Address customer concerns, escalations, and service-related issues promptly.
• Build and maintain strong relationships with key stakeholders and decision-makers.
• Ensure high levels of customer satisfaction and service excellence.
• Provide periodic service performance reports and recommendations for system improvements.

4- Technical & Contract Management:

• Support installation, commissioning, and system upgrade projects when required.
• Review maintenance contracts, service obligations, and warranty commitments.
• Identify opportunities for contract renewals, upgrades, modernization, and additional service offerings.
• Coordinate with OEMs, vendors, and suppliers for technical support and spare parts.
• Manage spare inventory planning and material availability for service operations.

The role will oversee service delivery for systems including:

1- Access Control Systems

4- Systems Public Address

5- (PA) Systems Building Management Systems (BMS)

9- Other Electronic Security and Low-Voltage Systems

Planning & Reporting:

• Prepare and present service performance reports to management and customers.
• Monitor KPIs such as response time, resolution time, preventive maintenance compliance, and customer satisfaction.
• Analyze recurring issues and implement corrective and preventive actions.
• Forecast manpower, spare parts, and operational requirements.

Required Skills:

• Strong technical knowledge of Electronic Security Systems and Building Technologies.
• Proven leadership and team management capabilities.
• Excellent customer relationship and stakeholder management skills.
• Strong troubleshooting and problem-solving abilities.
• Good understanding of service contracts, SLAs, and maintenance operations.
• Knowledge of networking, system integration, and field service management.
• Excellent communication, reporting, and presentation skills.
• Ability to manage multiple customer accounts and service teams simultaneously.