Service Now Workflow Developer

Bosch Global Software Technologies Pvt Ltd; Bengaluru; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Bosch Global Software Technologies Pvt Ltd in Bengaluru seeks an experienced ServiceNow professional to design and implement automation workflows, integrate systems, and optimize ServiceNow deployments.

You will drive Flow Designer projects, collaborate in Agile teams, and translate complex business processes into reliable automation, while ensuring ITIL-aligned incident, request fulfilment, and change processes.

Qualifications

• 10–12 years in software development or integration work.
• At least 3 years of hands-on ServiceNow development focused on workflows and integrations.
• Hands-on experience with Flow Designer: flows, subflows, custom actions, flow logic, error handling, and data pills.
• Strong JavaScript skills and solid knowledge of the ServiceNow scripting APIs (GlideRecord, GlideAjax, RESTMessageV2, GlideSystem).
• Good understanding of API concepts and data formats: HTTP methods, status codes, JSON, XML, pagination, and rate limits.
• Experience with authentication methods (OAuth 2.0, basic auth, API keys, certificates).
• Ability to analyze business processes and translate them into automated workflows.
• Experience troubleshooting production issues and doing root-cause analysis.
• Experience working in Agile teams (Scrum or Kanban).
• Understanding of ITIL processes, especially Request Fulfilment, Incident, and Change.

Responsibilities

• Analyze business processes and translate them into automated workflows.
• Troubleshoot production issues and perform root-cause analysis.
• Collaborate in Agile teams (Scrum or Kanban).
• Adhere to ITIL processes, especially Incident, Request Fulfilment and Change.

Skills

ServiceNow Development

Flow Designer

REST/SOAP integration

JavaScript

ITIL Understanding

Education

Bachelor's degree in CS/Engineering

Tools

IntegrationHub

MID Server

Glide APIs

RESTMessageV2

Job description

Role & responsibilities

• 10 to 12 years in software development or integration work, with at least 3 years of hands-on ServiceNow development focused on workflows and integrations.
• Deep hands-on experience with Flow Designer: flows, subflows, custom actions, flow logic, error handling, and data pills.
• Proven experience building integrations with IntegrationHub, REST/SOAP APIs, scripted REST APIs, and MID Server.
• Strong JavaScript skills and solid knowledge of the ServiceNow scripting APIs (GlideRecord, GlideAjax, RESTMessageV2, GlideSystem).
• Good understanding of API concepts and data formats: HTTP methods, status codes, JSON, XML, pagination, and rate limits.
• Experience with authentication methods (OAuth 2.0, basic auth, API keys, certificates).
• Ability to analyze business processes and translate them into automated workflows.
• Experience troubleshooting production issues and doing root-cause analysis.
• Experience working in Agile teams (Scrum or Kanban).
• Understanding of ITIL processes, especially Request Fulfilment, Incident, and Change.
• Bachelors degree in computer science, Engineering, or a related field.