Service Now Developer

Logiq Labs; India; On-site; INR 1,800,000 - 3,200,000; Full time

Job summary

A technology solutions company in India seeks an experienced ServiceNow developer with over 6 years in development, administration, and customization. The ideal candidate should possess strong ITSM knowledge, particularly in Incident and Change Management. Required certifications include ServiceNow System Administrator and Developer. Excellent communication and data analysis skills are essential for this role, along with an understanding of Agile methodologies and the ability to translate business needs into ServiceNow solutions.

Qualifications

• 6+ years of experience in ServiceNow development, administration, and customization.
• Strong working knowledge of ITSM modules.
• Experience working on standalone and multi-domain instances.
• Experience configuring ITBM, CMDB/CSDM and multi-domain instances.
• Certification in ServiceNow and ServiceNow Developer Certification is preferred.

Responsibilities

• Develop, administer, and customize ServiceNow across ITSM modules.
• Manage incidents, problems, changes, assets, and service catalog items.
• Design reports, dashboards, and templates; govern change tickets and CAB activities.
• Interact with internal customers to scope solutions; support end-user requests.
• Maintain data integrity in CMDB/CSDM and ensure alignment with ITBM processes.
• Demonstrate agile practices and present dashboards to stakeholders.

Skills

ServiceNow development

ITSM modules

Change Management

Strong communication skills

Data analysis skills

Agile methodology

Asset Management

Service Catalog / Service Request

Standalone and multi-domain instances

ITBM configuration & administration

CMDB / CSDM

CAB meetings facilitation

RITMs, Incidents, and operational tabs

Reports and dashboards

Incident templates

ServiceNow Certification

ServiceNow Developer Certification

Communication skills

Translating business requirements

Service Catalog items and workflows

End-user support

Data analysis

stakeholder interaction

Audit Change tickets

Agile methodology

Dashboard demos to users

Multi-client prioritization

Client relationship skills

Education

ServiceNow System Administrator Certification

ServiceNow Developer Certification

Job description

Primary Skill

• 6+ years of experience in ServiceNow development, administration, and customization
• Strong working knowledge of ITSM modules:
• Incident Management
• Problem Management
• Change Management
• Asset Management
• Service Catalog / Service Request

Secondary Skill

• Experience working on standalone and multi‑domain instances
• Strong ITBM configuration & administration experience (Ideation, Demand, PPM, Resource Management)
• Hands‑on working knowledge of CMDB / CSDM
• Facilitate and support Change Management (including CAB meetings)
• Process RITMs, Incidents, and operational tickets
• Develop reports, dashboards, and templates (e.g., Incident templates)
• ServiceNow System Administrator Certification
• ServiceNow Developer Certification
• Strong communication skills (oral & written)
• Ability to translate business requirements into workable ServiceNow solutions
• Experience creating & managing Service Catalog items and workflows
• Support end‑user requests and provide ongoing assistance
• Data analysis skills (interpretation & reporting)
• Ability to interact with internal customers to scope solutions and workflows
• Audit Change tickets as per Change Management policies
• Working knowledge of Agile methodology
• Ability to break down requirements, demo dashboards/reports to users
• Ability to manage multiple client requests with prioritization
• Strong client‑interaction and relationship‑building skills