Service Manager-Chillers

Carrier Global Corporation; New Delhi; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is seeking a Service Manager-HVAC Chillers in Delhi to lead post-sales service and drive revenue and margins. You will guide teams, manage customer interactions, and plan technical and safety trainings for Carrier and dealer teams, with a focus on safety and customer satisfaction.

This full-time role offers opportunities to optimize field productivity, leverage SFDC, and implement digital initiatives within

Responsibilities

• Responsible for driving the NPS for the customer segment handled
• On time SA renewal with plan price increase
• Adoption and usage of the SFDC functionalities
• Monitoring field hours for optimum productivity
• Identifying and Planning for technical / safety trainings for Carrier as well as Dealer / sub con team
• Keeping Safety as prime objective
• Meeting the plan on Revenue and Margins
• Ensure the overdue are minimized (less than 15% of AR)
• AR management as per Plan
• Digital initiatives to be adopted and implemented within the team.
• Inventory Forecasting

Job description

Role:Service Manager-HVAC Chillers

Location:Delhi

Full/ Part-time:Full time

About Carrier:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort,safetyand sustainability to life. Throughcutting-edgeadvancements in climate solutions such as temperature control, airquality,and transportation, we improve lives, empower criticalindustriesand ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at thecentreof everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role:

Chiller Service Manager responsible for providing post-sales support, guiding teams, and ensuring timely resolution of chiller-related issues. Managing customer interaction and meeting the plan on Revenue and Margins. Identifying and Planning for technical / safety trainings for Carrier as well as Dealer / sub con team

Key Roles & Responsibilities

• Responsible for driving the NPS for the customer segment handled

• On time SA renewal with plan price increase

• Adoption and usage of the SFDC functionalities

• Monitoring field hours for optimum productivity

• Identifying and Planning for technical / safety trainings for Carrier as well as Dealer / sub con team

• Keeping Safety as prime objective

• Meeting the plan on Revenue and Margins

• Ensure the overdue are minimized (less than 15% of AR)

• AR management as per Plan

• Digital initiatives to be adopted and implemented within the team.

• Inventory Forecasting

Benefits:

We offer a competitive total rewards package that may include other benefits and well-beingprograms. Offerings vary by role and location and are designed to support employees' health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race,color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.