Manager - Service Delivery (HVAC Refrigeration)

Carrier; Bengaluru; On-site; INR 1,400,000 - 2,100,000; Full time

Benefits offered by this job

Retirement savings plan

Health insurance

Flexible schedules

Parental leave

Holiday purchase scheme

Professional development opportunities

Employee Assistance Programme

Job summary

Carrier Global Corporation seeks a Manager - Service Delivery (HVAC Refrigeration / Cold Room) in Bengaluru to lead field service delivery, resolve refrigeration issues, and coordinate with customers and field teams in the south region. The role emphasizes strong communication and problem-solving in a moving vehicle context.

The ideal candidate has a university degree, 3+ years of relevant experience, and the ability to develop product knowledge while delivering high-quality service and customer

Qualifications

• Requires university degree and relevant experience.
• Ability to diagnose HVAC refrigeration issues on-site.
• Experience coordinating field service activities.
• Strong communication with customers and team members.

Responsibilities

• Maintains effective communications with customers and field team members to better understand support requirements.
• Contacts customers frequently requiring tact and courtesy to maintain rapport.
• Develops diverse product knowledge and may perform diagnostic procedures.
• Analyzes and interprets test information to resolve design/system related problems.

Skills

Customer communication

Diagnostic procedures

Field service coordination

HVAC knowledge

Education

Bachelor's degree or equivalent

Job description

Role

Manager - Service Delivery (HVAC Refrigeration /Cold Room)

Location

Bangalore, India.

Full/ Part-time

Full-Time

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting‑edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life‑saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world‑class, inclusive workforce that puts the customer at the center of everything we do.

Summary

Established Field Service professional who can resolve the refrigeration related issues in the moving vehicle with their service delivery experience of HVAC Refrigeration and cold room servicing knowledge. Interacts with customers and field team members and manage the south region. Analyzes and interprets test information to resolve design/system-related problems.

Job Description

• Maintains effective communications with customers and field team members to better understand support requirements.
• Contacts customers frequently requiring a high degree of tact and courtesy to maintain and build good rapport.
• Develops diverse product knowledge and may perform diagnostic procedures.
• Analyzes and interprets test information to resolve design/system related problems.

Minimum Requirements

Requires theoretical to advanced knowledge obtained through a university degree, combined with experience

Practical knowledge of Carrier organization, programs or systems with the ability to make enhancements and leverage in daily work

University Degree or equivalent

A minimum of 3 years prior relevant experience.

Benefits

• Enjoy your best years with our retirement savings plan
• Have peace of mind and body with our health insurance
• Make yourself a priority with flexible schedules, parental leave and our holiday purchase scheme
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people.