Service Manager

ANSITINDIA; Surat; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

ANS IT India Pvt. Ltd. is seeking a Service Manager to lead the field service function in India, directing a team of Service Engineers who install, maintain and repair GPS, telematics and IoT devices.

You will own installation and service SLAs, drive field-team productivity and monitor device uptime from the Surat area. The role requires 5–8 years in field service with people-management experience, strong scheduling discipline, and deep technical understanding of GPS/telematics.

Qualifications

• 5–8 years in field service, with experience managing a field-service team.
• Strong field-service and team-management experience
• Technical understanding of GPS, telematics and vehicle electronics
• SLA and ticket-management discipline

Responsibilities

• Lead and schedule the field Service Engineer team for installations and service calls.
• Ensure installation and service SLAs are met across locations.
• Drive timely ticket resolution and high first-time-fix rates.
• Monitor device uptime and proactively address recurring technical issues.
• Manage spare-parts, device inventory and field logistics in coordination with procurement.
• Train and develop Service Engineers on new devices and procedures.
• Maintain accurate service, ticket and installation records in the system.
• Coordinate with sales and projects for smooth new-customer installations.

Skills

Field service management

Team leadership

GPS/telematics knowledge

Scheduling

Logistics coordination

Job description

The Service Manager leads the field service function — managing the team of Service Engineers who install, maintain and repair GPS, telematics and IoT devices. This role is accountable for installation and service SLAs, device uptime, ticket closure and field-team productivity.

Experience Required

5–8 years in field service, with experience managing a field\-service team\.

Key Responsibilities

• Lead and schedule the field Service Engineer team for installations and service calls.
• Ensure installation and service SLAs are consistently met across all locations.
• Drive timely ticket resolution and high first-time-fix rates.
• Monitor device uptime and proactively address recurring technical issues.
• Manage spare-parts, device inventory and field logistics in coordination with procurement.
• Train and develop Service Engineers on new devices and procedures.
• Maintain accurate service, ticket and installation records in the system.
• Coordinate with sales and projects for smooth new\-customer installations.
• Strong field\-service and team-management experience
• Technical understanding of GPS, telematics and vehicle electronics
• SLA and ticket-management discipline
• Field scheduling and logistics coordination
• Ability to train and develop technical teams

About Company

Founded in 2011, ANS IT India Pvt. Ltd. has evolved from a vehicle tracking pioneer into a comprehensive technology ecosystem powering connected operations, intelligent mobility, smart infrastructure and data-driven decisions across India. We serve enterprises, fleet operators and government bodies through our PROTECTED™, OPTIMISED™ and CONNECTED™ platforms — spanning GPS telematics, IoT monitoring, fuel intelligence, video telematics, AIS-140 compliance and smart city solutions.