Service Manager

upGrad; Patna; On-site; INR 600,000 - 900,000; Full time

Job summary

upGrad is hiring a Service Manager – Home Charging to oversee end-to-end EV home charging installations and service operations across multiple locations, including Patna and other regional sites.

The role involves coordinating with OEMs, dealerships, customers, and partners, ensuring quality, safety, and timely delivery while managing CRM records and billing processes. Field work and site visits are required.

Qualifications

• 2+ years with BE/B.Tech (Electrical) OR 5+ years with Diploma (Electrical).
• Experience in EV charging, electrical installations and field service operations is preferred.

Responsibilities

• Manage EV home charging installations, deployment & commissioning
• Coordinate with OEMs, dealerships, customers, vendors & installation partners
• Manage lead flow, site readiness, TATs and service complaints
• Monitor quality, safety and installation standards
• Handle Salesforce/CRM activities and payment tracking
• Manage manpower, material availability and customer follow-ups
• Train coordinators and technicians on technical & safety standards
• Support billing, BoQ validation and operational documentation

Skills

EV Charging

Electrical Installations

Field Service Operations

Utility Services

Education

BE/B.Tech (Electrical)

Diploma (Electrical)

Job description

Hiring: Service Manager – Home Charging | EV Industry

We are looking for Service Managers – Home Charging to manage end-to-end EV home charging installation and service operations across multiple locations.

Locations

• Hubli & Belgaum
• Vizag
• Kanyakumari
• Thrissur
• Kozhikode
• Surat / Rajkot
• Varanasi
• Indore
• Ludhiana
• Patna

Experience: 2+ years with B.E./B.Tech (Electrical) OR 5+ years with Diploma (Electrical)

Work Mode: Full-time Field Work & Regular Site Visits

Key Responsibilities

• Manage EV home charging installations, deployment & commissioning
• Coordinate with OEMs, dealerships, customers, vendors & installation partners
• Manage lead flow, site readiness, TATs and service complaints
• Monitor quality, safety and installation standards
• Handle Salesforce/CRM activities and payment tracking
• Manage manpower, material availability and customer follow-ups
• Train coordinators and technicians on technical & safety standards
• Support billing, BoQ validation and operational documentation

Preferred Profile

• Experience in EV Charging / Electrical Installations / Field Service Operations / Utility Services
• Strong stakeholder and vendor management skills
• Knowledge of electrical systems, EV charging infrastructure and safety standards
• Customer-focused with strong problem-solving abilities

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