Service Manager

Blue Star Engineering & Electronics Limited; Mumbai; Sur place; INR 1 200 000 - 1 800 000; Plein temps

Résumé du poste

Blue Star Engineering & Electronics Limited seeks a Territory Service Manager to lead hands-on HSM servicing and payment infrastructure support across our banking and financial services domain. The role focuses on secure, reliable payment operations and platform security.

You will work with Thales PayShield 10K, Thales Luna 7, Entrust nShield XC/5C and coordinate with banks and internal teams to resolve complex technical issues. 4–10 years in service engineering is preferred.

Qualifications

• 4–10 years of service engineering experience in cybersecurity/BFSI.
• Hands‑on HSM servicing, configuration, maintenance and fault diagnosis.
• Strong troubleshooting, analytical and customer-facing skills.

Responsabilités

• HSM servicing, configuration, maintenance and fault diagnosis to ensure uptime.
• Support payment systems (ATM, NEFT, UPI, POS) ensuring secure operations.
• Work on HSM architecture, key management, and security configurations.
• Collaborate with banks and internal teams to resolve complex issues.

Outils

Thales PayShield 10K

Thales Luna 7

Entrust nShield XC

Entrust nShield 5C

Description du poste

At Blue Star Engineering and Electronics Limited, we pride ourselves on being more than just a leading provider of engineering solutions. We’re a team of passionate professionals committed to innovation and exceptional customer service. Our mission is to empower our clients with the best service experiences, and we’re constantly striving to exceed their expectations. As we continue to grow, we are looking for a dedicated and dynamic Territory Service Manager to join our family.

What Your Role Entails

We are looking for an experienced technical support professional with 6–7 years of experience in cybersecurity and BFSI, specialising in Hardware Security Modules (HSMs) and payment infrastructure. The role involves providing hands‑on technical support, servicing, and troubleshooting HSMs while ensuring the secure and seamless functioning of payment systems across banking and financial services.

What You’ll Do

HSM Support & Troubleshooting

• Perform HSM servicing, configuration, maintenance, and fault diagnosis.
• Troubleshoot hardware and technical issues to minimise downtime.

Payment Infrastructure Support

• Support payment systems involving ATM, NEFT, UPI, and POS.
• Ensure smooth and secure payment operations.

Technical Operations & Security

• Work on HSM architecture, key management, and security configurations.
• Ensure the reliability and availability of HSM infrastructure.

Platform Expertise

• Work with Thales PayShield 10K, Thales Luna 7, Entrust nShield XC, and Entrust nShield 5C platforms.
• Collaborate with banks and internal technical teams to resolve complex issues

What We’re Looking For

• Experience: 4–10 years of relevant experience in service engineering.
• Strong troubleshooting, analytical, and problem‑solving skills.
• Good communication and customer‑handling abilities.