Qdigi | General Manager (Service Ops and Account Lead)

Onsitego Electro Services Pvt Ltd.; Mumbai; On-site; INR 3,500,000 - 4,000,000; Full time

Job summary

Qdigi seeks a General Manager to lead Service Operations and Account Management across India. You will onboard new brand partners, oversee service operations across franchisees and company-owned centers, and drive KPI adherence with OEMs.

The role demands strategic leadership, strong client management, and proven revenue growth capabilities. The ideal candidate will manage end-to-end service partnerships, optimize inventory and parts planning, and ensure high-quality repair services with

Qualifications

• 10+ years of experience in after-sales service or service network management.
• Proven experience in business development and OEM relationships.
• Strong leadership and stakeholder management skills.

Responsibilities

• Identify and develop new business opportunities with OEMs, retailers, and distribution partners for authorized service partnerships.
• Build and manage strategic relationships with key brand clients.
• Lead commercial discussions, contract negotiations, and onboarding of new service partnerships.
• Drive revenue growth and profitability across service operations.
• Oversee day-to-day operations of authorized service centers for assigned brands.
• Managing service operations and ensuring KPI achievements for franchisee partners as well as company-owned service centers.
• Ensure adherence to service KPIs, SLAs, TAT, and quality standards defined by brand partners.
• Monitor productivity, service quality, and customer satisfaction metrics, and implement improvements.
• Support planning and warehousing teams with adequate strategic inputs to manage inventory of spare parts and other infrastructure.
• Establish standardized operating procedures and ensure compliance with OEM and internal audit requirements.
• Track operational and financial performance, including cost control and margin improvement.
• Build a high-performance culture with strong ownership, accountability, and customer focus.
• Mentor and develop team members within operations and business teams.

Skills

After-sales service

Repair operations

Service network management

Business development

OEM relationships

Leadership

Negotiation

Stakeholder management

Education

Bachelor’s degree in management of relevant field

Tools

Microsoft Excel

Job description

Qdigi | General Manager (Service Ops and Account Lead)

10-15 years

Full-Time

INR 3500000 - 4000000

Job Purpose:

You will be responsible for driving business growth by onboarding new brand partners and managing them end-to-end, while also further developing relationships with allocated existing brands/OEMs. The role includes overseeing service operations across a network of franchise partners as well as company-owned service centers and field teams handling Home Appliances (HA) and digital devices. The position requires ensuring high-quality repair services, SLA adherence, and operational efficiency across service locations PAN India, while building strong partnerships with existing brands and OEMs.

Roles and Responsibilities:

• Identify and develop new business opportunities with OEMs, retailers, and distribution partners for authorized service partnerships.
• Build and manage strategic relationships with key brand clients.
• Lead commercial discussions, contract negotiations, and onboarding of new service partnerships.
• Drive revenue growth and profitability across service operations.
• Oversee day-to-day operations of authorized service centers for assigned brands.
• Managing service operations and ensuring KPI achievements for franchisee partners as well as company-owned service centers.
• Ensure adherence to service KPIs, SLAs, TAT, and quality standards defined by brand partners.
• Monitor productivity, service quality, and customer satisfaction metrics, and implement improvements.
• Support planning and warehousing teams with adequate strategic inputs to manage inventory of spare parts and other infrastructure.
• Establish standardized operating procedures and ensure compliance with OEM and internal audit requirements.
• Track operational and financial performance, including cost control and margin improvement.
• Build a high-performance culture with strong ownership, accountability, and customer focus.
• Mentor and develop team members within operations and business teams.

Desired candidate profile:

• 10+ years of experience in after-sales service, repair operations, or service network management in consumer electronics, mobile, or home appliances industry.
• Proven experience in business development and managing OEM relationships.
• Strong understanding of authorized service center operations, SLAs, and warranty processes.
• Demonstrated ability to scale operations and drive profitability.
• Strong leadership, negotiation, and stakeholder management skills.
• Demonstrated proficiency in Microsoft Office applications and specifically Microsoft Excel

Experience: 10+ years

Qualification:

• Bachelor’s degree in management of relevant field