Service Engineer / Sr. Service Engineer for Chennai

LabRulez; Chennai District; On-site; INR 450,000 - 750,000; Full time

Job summary

Metrohm is seeking a Service Engineer / Sr. Service Engineer for Chennai to perform installation, preventive maintenance and on-site service on high-precision analytical instruments. The role involves planning field visits, diagnosing faults, training customers, and reporting updates to the service leadership.

The ideal candidate has BE in EEE, ECE or E&I and 2–7 years of field service experience, with a readiness to work on-site in Chennai and travel as needed.

Qualifications

• BE – EEE, ECE & E&I
• 2–7 years field service experience
• Willingness to travel for field service

Responsibilities

• Prepare, plan, schedule and carry out Installation & routine Preventive Maintenance activities to the full satisfaction of the Customer.
• Ensure field trip/tour is planned to cover jobs efficiently and effectively. Work with team spirit.
• Make sure that the Department is aware of the Engineer’s whereabouts and inform them about the updates regularly.
• Any commitments made to the Customer should be recorded and informed to the Department Head.
• Diagnose and repair faults of company products at customers' premises to their complete satisfaction.
• Maintain & file records of all activities carried out at Customer premises and get customer confirmation that the work was carried out to their satisfaction.
• Train customers on the necessary product information, which might help them resolve minor problems and determine when a service visit is necessary.
• Make customers aware of any new product developments to increase company sales.
• Provide inputs about Customers’ (and self) suggestions, complaints and requirements to the Service Head or Branch Service Manager.

Skills

Experience 2-7 years

Education

BE – EEE, ECE & E&I

Job description

Service Engineer / Sr. Service Engineer for Chennai

Metrohm is one of the world’s most trusted manufacturers of high-precision instruments for chemical analysis. Founded in 1943 by Bertold Suhner in Herisau, Switzerland, Metrohm has grown to an international company that supplies its products in more than 80 countries through more than 37 own subsidiaries and numerous exclusive distributors.

• Experience - 2TO 7 YEARS
• Reporting to - Branch Manager – Service

Educational Qualifications

• BE – EEE, ECE & E&I

Primary Responsibilities

• Prepare, plan, schedule and carry out Installation & routine Preventive Maintenance activities to the full satisfaction of the Customer.
• Ensure that the field trip/tour is planned to cover jobs efficiently and effectively. Work with team spirit.
• Make sure that the Department is aware of the Engineer’s whereabouts and inform them about the updates regularly.
• Any commitments made to the Customer should be recorded and informed to the Department Head.
• Diagnose and repair faults of company products at customers' premises to their complete satisfaction.
• Maintain & file records of all activities carried out at Customer premises and get customer confirmation that the work was carried out to their satisfaction.
• Train customers on the necessary product information, which might help them resolve minor problems and determine when a service visit is necessary.
• Make customers aware of any new product developments to increase company sales.
• Provide inputs about Customers’ (and self) suggestions, complaints and requirements to the Service Head or Branch Service Manager.