Service Engineer/Service Technician

Sudhir Power Ltd.; Gandhinagar, Jamnagar, Ahmedabad District; On-site; INR 300,000 - 550,000; Full time

Job summary

Sudhir Power Ltd. is seeking a field service/technical support professional to manage safety reporting, customer feedback collection, and ongoing product updates at customer sites.

You will coordinate with service advisors and technicians to ensure smooth operations and timely problem resolution. The role involves generating EFSR before customer signoff, identifying required parts, and staying informed about campaigns, temporary repairs, and new product training such as CEV BSIV/CPCB IV+.

Responsibilities

• JSA report for every event and report unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.
• Gather customer feedback and address any additional concerns or questions they may have regarding the service.
• Need to update on new Cummins Product to customer.
• Identify required parts for repairs and generate leads, while creating EFSR before customer signoff.
• Collaborate with service advisors, other technicians, and support staff to ensure smooth service operations and effective problem-solving.
• Ensure "Calling to Service advisor after work completion before leaving from customer site for collecting customer feedback by Service advisor".
• Responsible for dealer total service support
• Awareness on Campaign / Temporary Repair Practice / Field Flash / Field Alert / Service Part Topics & upgradation on new product training like CEV BSIV, CPCB IV+ after internal trainings

Job description

Role & responsibilities

• JSA report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.
• 2. Gather customer feedback and address any additional concerns or questions they may have regarding the service.
• 3. Need to update on new Cummins Product to customer.
• 4. Identify required parts for repairs and generate leads, while creating EFSR before customer signoff,
• 5. Collaborate with service advisors, other technicians, and support staff to ensure smooth service operations and effective problem-solving.
• 6. Ensure "Calling to Service advisor after work completion before leaving from customer site for collecting customer feedback by Service advisor".
• 7. Responsible for dealer total service support
• 8. Awareness on Campaign / Temporary Repair Practice / Field Flash / Field Alert / Service Part Topics & upgradation on new product training like CEV BSIV, CPCB IV+ after internal trainings