Service Engineer

Srinivasa Sales & Services; Hyderabad; Hybride; INR 250 000 - 420 000; Plein temps

Résumé du poste

Srinivasa Sales & Services is seeking a field service technician to handle safety assessments, report unsafe conditions, and provide post-service customer feedback. You will update customers on new Cummins products and identify required parts for repairs, creating EFSR before customer signoff.

The role requires collaboration with service advisors and technicians to ensure smooth operations and effective problem-solving, including participation in internal product trainings.

Qualifications

• In-depth knowledge of equipment and components for diagnosis and resolution.
• Ability to communicate findings and instructions clearly to customers.
• Willingness to participate in internal trainings on new products.

Responsabilités

• Prepare Safety Assessment reports and notify customers of unsafe conditions.
• Gather customer feedback and address service concerns.
• Update customers on Cummins product information and campaigns.
• Identify required repair parts, generate leads, and create EFSR before signoff.
• Collaborate with service advisors, technicians, and support staff for smooth service operations.
• Ensure customer feedback is collected post-service via service advisors.

Connaissances

Technical expertise

Diagnosis skills

Customer feedback handling

Formation

B.Tech / Dip / ITI: Automobile / Mechanical / Electrical

Description du poste

1. Job Safety Assessment report for every event and report the unsafe condition to the customer and send Near hit report with photographs to dealer safety manager.

2. Gather customer feedback and address any additional concerns or questions they may have regarding the service.

3. Need to update on new Cummins Product to customer.

4. Identify required parts for repairs and generate leads, while creating EFSR before customer signoff,

5. Collaborate with service advisors, other technicians, and support staff to ensure smooth service operations and effective problem-solving.

6. Ensure "Calling to Service advisor after work completion before leaving from customer site for collecting customer feedback by Service advisor".

7. Responsible for dealer total service support

8. Awareness on Campaign / Temporary Repair Practice / Field Flash / Field Alert / Service Part Topics & upgradation on new product training like CEV BSIV, CPCB IV+ after internal trainings

Qualifications and Competencies : B.Tech / Dip / ITI: Automobile / Mechanical / Electrical :

Technical Expertise: In-depth knowledge of the equipment and their components is crucial for diagnosis and resolving technical issues.