Service engineer—Pan India

Snibe; Shimla district; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Snibe is seeking a regional service engineer to enhance support for Maglumi systems across Shimla district in India. The role involves hands-on technical support, knowledge sharing, and close collaboration with distributors and end-users to ensure high system performance.

Ideal candidates have 5+ years in IVD, strong technical skills, and experience with immunoassays. English will be used as the working language; on-site presence is required at regional sites.

Qualifications

• 5+ years of experience in the IVD field.
• Immunoassay experience is preferred.
• Proficient in English for daily work.

Responsibilities

• Collaborate with regional sales and local distributors to improve end-user satisfaction.
• Provide regional technical support (online or on-site) to ensure Maglumi system operates reliably.
• Promote reagent parameters to optimize reagent consumption per analyzer.
• Collect Maglumi installation information, build relationships with reference customers and follow up.
• Deliver service training to local engineers and mentor engineers from different distributors.

Skills

IVD industry experience

Immunoassay experience

English as working language

Job description

• Cooperate with regional sales and local distributor; improve the satisfaction of end-user;
• Responsible for regional technical support (on-line or on-site), make sure the Maglumi system works properly, improve the satisfaction of distributor and end-user;
• Promote the reagent parameters and improve the reagent consumption per analyzer;
• Collect the Maglumi installation information, and establish relationship and follow up the reference customers;
• Give service training to local engineers and establish relationship with engineers from different distributor, keep on guiding and improving their technical skills;
• Apply reagent and spare parts for regional distributor and return the corresponding spare parts in time and follow up the complains;
• Other tasks needed from Snibe
• More than 5 years’ experience worked in IVD area, have strong technical skills, ability to work independently and perform well under pressure;
• Immunoassay experience is more preferred
• Able to use English as working language.