Service Engineer – Dealer Operations & After-Sales

Schwing Stetter; Gandhidham; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Schwing Stetter in India is seeking a motivated Service Engineer to join our Dealer Operations & After-Sales team. The role focuses on providing expert technical support, maintaining equipment, and ensuring customer satisfaction through timely service and maintenance at customer sites.

You will train dealer service staff, conduct field visits, help manage spare parts and logistics, and collaborate with sales and product teams to deliver reliable service and continuous improvements.

Responsibilities

• Technical Support and Assistance: Provide expert technical support to dealers and customers for all Schwing Stetter machinery and equipment.
• Troubleshoot and diagnose equipment malfunctions, ensuring prompt resolution of technical issues.
• Collaborate with dealers to enhance their technical capabilities and support them in service-related queries.

Job description

Job Summary

We are seeking a motivated and skilled Service Engineer to join our Dealer Operations & After‑Sales team. The ideal candidate will have a strong technical background, excellent problem‑solving skills, and a passion for providing top‑notch service to our customers. This role is crucial in supporting our dealer network and ensuring customer satisfaction through efficient after‑sales service and maintenance.

Roles and Responsibilities

• 1. Technical Support and Assistance:
  • Provide expert technical support to dealers and customers for all Schwing Stetter machinery and equipment.
  • Troubleshoot and diagnose equipment malfunctions, ensuring prompt resolution of technical issues.
  • Collaborate with dealers to enhance their technical capabilities and support them in service‑related queries.
• 2. Training and Development:
  • Conduct regular training sessions for dealer service personnel to ensure they are updated with the latest product information and service techniques.
  • Develop training materials and manuals to facilitate knowledge transfer regarding maintenance and operation of machinery.
• 3. Field Visits and Inspections:
  • Conduct field visits to customer sites to perform equipment inspections, maintenance, and repairs as needed.
  • Monitor and assess the performance of equipment at dealer locations and report findings to management.
• 4. Dealer Operations Support:
  • Assist dealers in managing spare parts inventory and logistics to ensure timely availability of necessary components for repairs.
  • Evaluate dealer performance in after‑sales service and recommend improvements to enhance customer satisfaction.
• 5. Customer Relationship Management:
  • Build and maintain strong relationships with customers and dealers to foster trust and loyalty.
  • Address customer complaints and feedback promptly, escalating issues as necessary to ensure resolution.
• 6. Collaboration and Coordination:
  • Work closely with the sales team to provide insights on customer needs and service expectations.
  • Collaborate with the product development team to relay customer feedback on product performance to enhance future product offerings.
• 7. Reporting and Documentation:
  • Maintain accurate records of service activities, repairs, and parts used in a timely manner.
  • Prepare regular reports on service performance metrics, dealer operations, and customer satisfaction for management review.
• 8. Health and Safety Compliance:
  • Ensure all service activities comply with the company’s safety regulations and industry standards.
  • Promote a culture of safety awareness in all interactions with customers and dealers.
• 9. Continuous Improvement:
  • Identify opportunities for process improvements in after‑sales service and dealer operations.
  • Stay updated with industry trends, technology advancements, and competitive landscape to provide innovative solutions.
• 10. Product Knowledge and Expertise:
  • Develop in‑depth knowledge of Schwing Stetter products and services to serve as a trusted advisor to dealers and customers.
  • Participate in product launches and marketing initiatives to support the promotion of new equipment and services.