Service engineer - Chiller Referigeration

Sone India; Vapi; On-site; INR 240,000 - 360,000; Full time

Job summary

Sone India is seeking a field service professional to install, demonstrate, and calibrate laboratory equipment at customer sites across Gujarat and nearby regions. You will handle breakdowns, coordinate with HO, and drive revenue through AMC, service calls, and spare sales.

The role requires extensive travel, strong communication in Hindi and local languages, and knowledge of calibration practices for temperature, pH, humidity, pressure, and related lab instrumentation.

Qualifications

• Candidates should be ready for intense traveling.
• Good communication skills in Hindi and the regional languages.
• Knowledge about Temperature, pH, Humidity, Pressure, Vacuum, Gases (CO2, O2), Humidity, Clean room calibration (DOP, VOC, particle count, etc.), Electrical, Pipette calibration.
• Knowledge of biology microscope, HVAC, autoclaves will be an added advantage.
• ITI/Diploma in electrical / electronic / Biomedical /Instrumentation.

Responsibilities

• Perform installation of all equipment.
• Provide a demo for the installed product and inform about the pros and cons for its maintenance.
• Attend breakdown/service/calibration/lab-shifting calls.
• Escalate service complaints/repair issues to the reporting manager/HO if the issue is not resolved at the site.
• Follow up with HO/customers for PO/Invoice/Payment on a regular basis and update the Zonal Manager.
• Promote filters/other spares/new equipment as per the customers' requirement in the lab.
• Send faulty spare to HO with the respective FIR.
• Maintain stock-in-hand list regularly and get it verified with HO/Zonal Manager regularly.
• Maintain a proper schedule to calibrate analyzers as per recommended intervals.
• Update yourself with complete knowledge of all the products.
• Coordinate with customers regarding issues with equipment or lab readiness for installation.
• Interact with customers regularly regarding service queries and requirements for spares, service support, etc.
• Send reports of jobs done to HO and the reporting manager on a daily basis.
• Generate revenue through AMC, service calls, calibration, and spare sales.

Skills

Travel readiness

Hindi and regional languages

Temperature calibration

pH calibration

Humidity calibration

Pressure calibration

Gases: CO2/O2

Electrical basics

Pipette calibration

Biology microscope knowledge

HVAC knowledge

Autoclaves knowledge

Education

ITI/Diploma in electrical / electronic / Biomedical /Instrumentation

Job description

Responsibilities

• Perform installation of all equipment.
• Provide a demo for the installed product and inform about the pros and cons for its maintenance.
• Attend breakdown/service/calibration/lab-shifting calls.
• Escalate service complaints/repair issues to the reporting manager/HO if the issue is not resolved at the site.
• Follow up with HO/customers for PO/Invoice/Payment on a regular basis and update the Zonal Manager.
• Promote filters/other spares/new equipment as per the customers' requirement in the lab.
• Send faulty spare to HO with the respective FIR.
• Maintain stock-in-hand list regularly and get it verified with HO/Zonal Manager regularly.
• Maintain a proper schedule to calibrate analyzers as per recommended intervals.
• Update yourself with complete knowledge of all the products.
• Coordinate with customers regarding issues with equipment or lab readiness for installation.
• Interact with customers regularly regarding service queries and requirements for spares, service support, etc.
• Send reports of jobs done to HO and the reporting manager on a daily basis.
• Generate revenue through AMC, service calls, calibration, and spare sales.

Desired Candidate Profile

• Candidates should be ready for intense traveling.
• Good communication skills in Hindi and the regional languages.
• Candidate should have knowledge about: Temperature, pH, Humidity, Pressure, Vacuum, Gases (CO2, O2), Humidity, Clean room calibration (DOP, VOC, particle count, etc.), Electrical, Pipette calibration.
• Knowledge of biology microscope, HVAC, autoclaves will be an added advantage.
• ITI/Diploma in electrical / electronic / Biomedical /Instrumentation.