Service engineer - Chiller Referigeration

Sone India; Chennai; Vor Ort; INR 300.000 - 520.000; Vollzeit

Zusammenfassung

Sone India in Chennai is seeking a field service engineer to install, demonstrate, and calibrate analytical equipment, while communicating maintenance pros and cons to customers.

The role involves regular travel, coordinating with HO and customers for orders, invoices, and payment, and promoting spares and new equipment as needed.

Qualifikationen

• Willingness to travel extensively.
• Proficient in Hindi and local languages.
• Knowledge of temperature, pH, humidity, pressure, vacuum, gases; lab calibration basics.
• Familiar with biology microscopes, HVAC, and autoclaves is advantageous.
• ITI/ diploma in electrical/electronic/biomedical/instrumentation.

Aufgaben

• Install and commission equipment.
• Demo installed products and outline maintenance pros/cons.
• Attend breakdown/service/calibration/lab shifting calls.
• Escalate unresolved issues to reporting manager/HO.
• Coordinate with HO/customers for PO/Invoice/Payment; update Zonal Manager.
• Promote filters, spares, and new equipment per customer needs.
• Send faulty spares to HO with FIR.
• Maintain stock in hand; verify with HO/Zonal Manager.
• Schedule analyzers calibration per recommended intervals.
• Update yourself with complete product knowledge.
• Coordinate with customers on service issues and spares requests.
• Send job reports to HO and reporting manager daily.
• Generate revenue via AMC, service calls, calibration, and spare sales.

Kenntnisse

Travel readiness

Communication skills

Hindi fluency

Instrumentation knowledge

Microscope knowledge

Pipette calibration

Ausbildung

ITI/Diploma in Electrical/Electronic/Biomedical/Instrumentation

Tools

HVAC systems

Autoclaves

Jobbeschreibung

Responsibilities

• Installation of all equipment.
• Provide a demo for the installed product and inform about pros and cons for maintenance of it.
• Attend breakdown/service/calibration/lab shifting calls.
• Escalate service complaints/repair issues to reporting manager/HO if the issue is not resolved at site.
• Follow up with HO/Customers for PO/Invoice/Payment on regular basis & update Zonal Manager.
• Promote filters/ other spares / new equipment as per the customers requirement in lab.
• Send faulty spare to HO with respective FIR.
• Maintain stock in hand list regularly and get verified with HO/Zonal Manager regularly.
• Maintain proper schedule to get analyzers calibrated as per recommended intervals.
• Update yourself with complete knowledge of all the products.
• Coordinate with customers regarding issues with equipment or lab readiness for installation.
• Interacting with customers on a regular basis related to service queries and requirement of spares, service support etc.
• Send the reports of job done to HO and reporting manager on daily basis.
• Generating revenue by way of AMC, Service calls, calibration and spare sales.

Desired Candidate Profile

• Candidates should be ready for intense traveling.
• Good communication skills in Hindi and regional languages.
• Candidate should have knowledge about: temperature, pH, humidity, pressure, vacuum, gases (CO2, O2), humidity, clean room calibration (dop, voc, particle count, etc), electrical, pipette calibration, etc.
• Knowledge about biology microscope, HVAC, autoclaves will be an added advantage.
• ITI/ Diploma in electrical / electronic / Biomedical /Instrumentation