Integrated Solutions Service Tech 2

Johnson Controls, Inc.; Kolkata District; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Johnson Controls, Inc. in Kolkata is seeking an Assistant Manager-Controls, Fire & Security Systems to lead service operations across East Controls Service.

You will oversee command and control center functionality, integrate CCTV, access control and PA systems, and coordinate with customers. The role requires 8–10 years' experience in ISS, with a Diploma/B-Tech in Electrical, Electronics or Computer Science.

Qualifications

• 8–10 years of experience in ISS systems with related hardware and software.
• Diploma or B.Tech in Electrical, Electronics or Computer Science.
• Hands-on knowledge of CCTV, access control and PA systems.
• Experience with project planning, O&M and system integration.

Responsibilities

• Operate and maintain Command Control Center with CCTV, access control, and PA.
• Provide field-level service representation.
• Plan LNM & Retrofit projects and execute on schedule.
• Attend breakdown calls and meet SLA.
• Communicate with customers and maintain safety standards.
• Lead generation for AMC, LNM, Retrofit.
• Uphold ethics and integrity per policy.

Skills

Security systems

Networking

IT & IoT

Solution design

Project management

Education

Diploma/ B-Tech in Electrical/ Electronics/ Computer Science

Tools

Milestone

Lenel

Awiros

Data conduit

Job description

Who we are:

Johnson Controls is a world leader in smart buildings, creating safe, healthy and sustainable spaces. For nearly 140 years, we’ve made buildings better and now we’re transforming them again with our award-winning digital technologies and services. We’re using artificial intelligence and data-driven solutions to give you deeper insight into your building’s health, sustainability and performance. It’s changing the way we design, operates and maintains indoor environments and driving to a new era of autonomous buildings. We deliver the blueprint of the future for industries such as healthcare, schools, data centers, airports, stadiums, hotels, manufacturing and beyond through OpenBlue, our comprehensive suite of connected solutions. Johnson Controls offers the world’s largest portfolio of building technology, software and services. Supported by a team of more than 100,000 dedicated employees working across 150 countries, we’re helping customers achieve their sustainability goals and power their mission.

Please visit and follow Johnson Controls linkedin for recent exciting activities.

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Job Identification

Job Description: Assistant Manager-Controls, Fire & Security Systems

Location: Easter India. Based out of Kolkata

Report to : Kinkar Maitra.

Responsible to: Service CFS Operation, AMC & LNM Execution & Generate Lead.

Department: East Controls Service

Job Purpose

Serves customers by providing product and services and resolving product and service problems. Attracts potential customers by answering product and service questions and suggesting information about other products and services. Opens customer accounts by recording account information.

Key Technical Skills

Technical Knowledge in Command and Control Centre, Integrated Security System like CCTV, access control, PA etc. Solution designing, Operations & Maintenance, Total Project Management.Knowledge in Networking, IT, IOT System. Detail knowledge in Software like Milestone, Awiros, Lenel, Data conduit concept.

Duties & responsibility’s

• Operations & Maintenance of Command Control Center with all application software & IT & Network with CCTV & Access Control & PA system
• Field level service representation.
• LNM & Retrofit Project Execution on schedule time.
• Breakdown call attend.
• Manage agreed SLA.
• Communicate with customer.
• Maintain EHS safety as per company standards.
• Lead generation of AMC, LNM & Retrofit.
• Maintain ethics & integrity as per company policy.

Experience

Minimum experience should be 8 to 10years in ISS system with all related hardware & Software.

Qualification

Diploma/ B-Tech in Electrical/ Electronics/Computer Science.

Join Johnson Controls and be part of a team that values your contributions, supports your growth, and provides a rewarding work environment.

Diversity & Inclusion

Our dedication to diversity and inclusion starts with our values. We lead with integrity and purpose, focusing on the future and aligning with our customers’ vision for success. Our High-Performance Culture ensures that we have the best talent that is highly engaged and eager to innovate. Our D&I mission elevates each employee’s responsibility to contribute to our culture. It’s through these contributions that we’ll drive the mindsets and behaviors we need to power our customers’ missions. You have the power. You have the voice. You have the culture in your hands.