Service Engineer

Shriram Pistons & Rings; Pune District, Chennai District; On-site; INR 500,000 - 800,000; Full time

Job summary

SPR EMF Innovations in India seeks a field service engineer to support customers with motor and controller installations, commissioning and integration. You will visit client sites for troubleshooting, inspections and repair, and prepare field visit and service reports while maintaining records of configurations and serial numbers.

You should understand BLDC and PMSM motors (Hub and Mid-Drive), CAN communication and embedded software basics.

Qualifications

• Bachelor's degree in electrical/electronics or mechanical engineering.
• Strong knowledge of BLDC/PMSM motors and motor controllers.
• Experience with CAN networks and embedded systems.

Responsibilities

• Attend customer complaints and provide timely technical support.
• Visit customer locations for field troubleshooting, inspection and repair support.
• Support installation, commissioning and integration of motors and controllers.
• Understand customer applications and operating conditions.
• Provide technical guidance to customer technicians and service teams.
• Diagnose issues and conduct root cause analysis for field failures.
• Coordinate with R&D, Quality, Testing and Production for corrective actions.
• Prepare service and field reports, maintaining records of serial numbers and configurations.

Skills

BLDC motors

PMSM motors

Hub & Mid-Drive

Motor Controller tuning

FOC

CAN communication

Embedded systems

Vehicle-level testing

Data analysis

Education

DEE / BE / B.Tech Electrical / EEE / ECE or DME / BE Mech

Tools

Diagnostic tools

CAN tools

Data loggers

Job description

About Company

SPR EMF Innovations is a subsidiary company of SPR Auto Technologies. SPR EMF is dynamic and forward- thinking technology company specializing in electric powertrain solutions for the evolving mobility landscape, with extensive R&D and manufacturing operations in India. With Shriram Pistons and Rings Ltd (SPRL) as the majority shareholder, SPR EMFI aims to expand its presence in the electric vehicle (EV) sector.

Role & responsibilities

• Attend customer complaints and provide timely technical support.
• Visit customer locations for field troubleshooting, inspection and repair support.
• Support installation, commissioning and integration of motors and controllers.
• Understand customer applications and operating conditions.
• Provide technical guidance to customer technicians and service teams.
• Conduct field trials and support product validation activities.
• Diagnose issues related to Hub Motors, Mid-Drive Motors and Motor Controllers.
• Troubleshoot motor performance issues such as abnormal noise, vibration, overheating, low torque and speed-related concerns.
• Troubleshoot controller-related issues including communication, sensor, current, voltage, thermal and protection faults.
• Check motor-controller compatibility and parameter configuration.
• Support controller parameter setting, calibration and configuration.
• Use diagnostic tools, CAN tools and data loggers for fault analysis.
• Collect field failure information and operating conditions.
• Analyse fault codes, test data and vehicle parameters.
• Conduct preliminary Root Cause Analysis (RCA).
• Coordinate with R&D, Quality and Testing teams for detailed failure analysis.
• Support implementation and verification of corrective actions.
• Track repeated failures and identify improvement opportunities.
• Prepare service reports and technical failure reports.
• Maintain customer complaint and service records.
• Prepare field visit reports and troubleshooting reports.
• Maintain records of motor/controller serial numbers, configurations and replacement history.
• Track open and closed service issues.
• Maintain records of controller parameters and software/firmware versions.
• Provide regular updates on critical field issues.
• Coordinate with R&D, Quality, Testing, Production and Application Engineering teams.
• Provide field feedback for product and process improvements.
• Support new product introduction and prototype field trials.
• Participate in customer review meetings when required.
• Ensure timely closure of customer issues

Preferred candidate profile

• DEE / BE / B.Tech Electrical / EEE / ECE or DME /BE Mech/B Tech - Mech
• Strong understanding of BLDC / PMSM motors Hub & Mid-Drive.
• Motor Controller tuning and calibration FOC preferred.
• EV powertrain integration and application engineering.
• CAN communication and protocols.
• Embedded systems fundamentals and software integration.
• Vehicle-level testing and validation techniques.
• Test data analysis and performance optimization.
• Electrical troubleshooting and diagnostic techniques