Service Engineer

Esco; Bengaluru Urban; On-site; INR 600,000 - 900,000; Full time

Job summary

Esco Lifesciences Group is seeking a Field Service Engineer to service and repair laboratory equipment across India. The role involves troubleshooting, calibration, and preventive maintenance with a strong focus on customer satisfaction.

Travel across India >20% is expected, with hands-on training provided and close collaboration with distributors. The ideal candidate holds an Engineering degree, has 3+ years of hands-on repair experience, and fluent English.

Qualifications

• Engineering degree is required.
• Minimum 3 years of working experience in laboratory equipment repair and troubleshooting.
• Fluent spoken and written English.
• Willing to travel across India for customer visits.
• Valid driver’s license for automatic and manual vehicles.

Responsibilities

• Field service support for Esco products.
• Handle all breakdown calls in the earliest response time.
• Ensure high level of customer satisfaction and effectively manage customer expectations.
• Prepares monthly reports to present the overall performance of the service.
• Monitors repairs and maintenance activities to ensure operational efficiency.
• Decide when to escalate issues to resolve customer concerns.
• Publish and maintain service documentation for field service organizations.
• Maintain online service documentation on distributor intranet.
• Perform troubleshooting, commissioning, certification of units promoted.
• Provide teamwork and build strong relationships with customer contacts.
• Conduct hands-on training for field service organizations internationally (>20% travel).

Skills

Field service

Troubleshooting

Customer handling

English proficiency

Driving

Education

Engineering degree

Job description

Esco Lifesciences Group provides enabling technologies, products, and services to the life sciences and healthcare industries, supporting academic research and scientific discoveries, clinical practice, as well as biopharmaceutical R&D and manufacturing. Headquartered in Singapore, Esco has an extensive sales network in over 100 countries, direct sales and service offices in over 20 countries, 8 manufacturing, and R&D hubs in the US, Europe, the UK, China, Singapore, Indonesia, and over 1300 employees worldwide.

Esco is poised to benefit from the sustained growth of the healthcare and biopharma industries in Asia and globally. Esco has achieved market leadership in China, and globally, in multiple categories within some of the fastest-growing segments — with China being its largest and fastest-growing market. As a Singapore-headquartered company, Esco is a nexus of East and West, bridging technologies, products, and talent across the world, with global operations spanning the US, Europe, and Asia.

Responsibilities:

• Field service support for Esco products
• Handle all breakdown calls in the earliest response time
• Ensure high level of customer satisfaction and effectively manage customer expectations
• Prepares monthly reports to present the overall performance of the service and technical application management
• Monitors repairs and maintenance activities to ensure operational efficiency and to target required hours for machine repair
• Responsible for decisions when to investigate the escalation process in order to resolve a customer concern/issue
• Publish and maintain all service documentation in a Service Binder for distribution to field service organizations
• Maintain online service documentation on the Esco distributor intranet
• Perform troubleshooting, commissioning, certification of units promoted
• Provides effective teamwork, building a strong relationship with customer contacts
• Carry out hands-on training for field service organizations internationally > 20% travel

The Ideal Candidate Would Possess:

• Degree in Engineering
• With at least Three (3) years of working experience in laboratory equipment repair and troubleshooting
• Good command of spoken and written English
• Good analytical and problem-solving skills
• Willing to travel across India for customer visits
• With a driver’s license and experience in driving both automatic and manual vehicles