Service Engineer

Calderys; Nagpur City; On-site; INR 600,000 - 900,000; Full time

Job summary

Calderys is actively seeking a professional in Nagpur City, India, with expertise in tap hole clay products. This role involves expanding our customer base in the Central and western regions and managing relations with customers to drive business growth. Ideal candidates will have strong technical knowledge, excellent communication skills, and a graduation in Metallurgy, Ceramic, or related fields. The position emphasizes customer relationship management and involves close coordination with various departments.

Qualifications

• Strong understanding of tap hole clay products and 3-4 years of experience in the field.
• Strong knowledge of service procedures and protocols.

Responsibilities

• Expanding customer base in Central and western India.
• Developing visit plans for customers and contributing to business growth.
• Conducting competitor analysis and modifying sales strategies.

Skills

Technical knowledge of tap hole clay products

Excellent communication skills

Interpersonal skills

Education

Graduation in Metallurgy/Ceramic/BSC

Job description

Responsibilities

• Expanding our customer base in both the Central and western regions of India.
• Developing a visit plan for both existing and potential customers, actively contributing to business growth.
• Conducting competitor analysis and implementing necessary changes in our sales and services strategies.
• Managing activities related to personnel on-site, gathering feedback, and resolving any issues.
• Holding monthly review meetings with all relevant departments to assess sales and service performance.
• Analyzing THC (Tap Hole Clay) application parameters across all sites and providing guidance for efficient order execution within established schedules.
• Setting a target and achieving annual growth in THC business in line with the decided budget.
• Coordinating closely with the Production QC, R&D and Logistics departments to ensure timely material deliveries.

Requirements

• Possess a strong understanding of tap hole clay products and have accumulated over 3-4 years of valuable experience in the field, specifically in the application of these products across various types of blast furnaces.
• Strong knowledge of service procedures and protocols.

Preferred

• Graduation in Metallurgy/ Ceramic / Graduation in BSC (with required experience)
• Strong technical knowledge of products and services.
• Excellent communication and interpersonal skills