Service Engineer

HarbisonWalker International; Nagpur City; On-site; INR 600,000 - 1,000,000; Full time

Job summary

HarbisonWalker International is looking for a professional in Nagpur City to expand their customer base in Central and Western India. The role requires 3-4 years of experience with tap hole clay products, alongside strong technical and service knowledge. Responsibilities include competitor analysis, customer visit planning, and managing sales performance reviews. Candidates should possess excellent communication and interpersonal skills and hold relevant degrees in Metallurgy, Ceramic, or BSC. This is a full-time position with opportunities for significant growth.

Qualifications

• 3-4 years of experience applying tap hole clay products in various blast furnaces.
• Strong technical knowledge of services and products.

Responsibilities

• Expand customer base in Central and Western India.
• Develop visit plans for customers.
• Conduct competitor analysis.
• Manage on-site personnel activities.
• Hold monthly reviews on sales and service performance.
• Analyze THC application parameters.
• Set targets for annual growth in THC business.
• Coordinate with production and logistics teams.

Skills

Understanding of tap hole clay products

Service procedures knowledge

Excellent communication skills

Interpersonal skills

Education

Graduation in Metallurgy/Ceramic or BSC

Job description

Responsibilities

• Expanding our customer base in both the Central and western regions of India.
• Developing a visit plan for both existing and potential customers, actively contributing to business growth.
• Conducting competitor analysis and implementing necessary changes in our sales and services strategies.
• Managing activities related to personnel on-site, gathering feedback, and resolving any issues.
• Holding monthly review meetings with all relevant departments to assess sales and service performance.
• Analyzing THC (Tap Hole Clay) application parameters across all sites and providing guidance for efficient order execution within established schedules.
• Setting a target and achieving annual growth in THC business in line with the decided budget.
• Coordinating closely with the Production QC, R&D and Logistics departments to ensure timely material deliveries.

Requirements

Essential

• Possess a strong understanding of tap hole clay products and have accumulated over 3-4 years of valuable experience in the field, specifically in the application of these products across various types of blast furnaces.
• Strong knowledge of service procedures and protocols.

Preferred

• Graduation in Metallurgy/Ceramic / Graduation in BSC (with required experience)
• Strong technical knowledge of products and services.
• Excellent communication and interpersonal skills.

Job Info

• Job Identification 4088
• Job Category Value Added Services
• Posting Date 04/27/2026, 12:05 PM
• Job Schedule Full time