Assistant Manager-Service

YDU JC Air Cond & Ref Inc.- Dubai; Pune District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

Johnson Controls is seeking an Assistant Manager – Service Controls to oversee service operations, compliance, controls, and performance management within Fire & Security Services. You will ensure safety, SLA adherence, regulatory compliance, and governance while driving service excellence.

Responsibilities include monitoring SLAs/KPIs, auditing maintenance activities, and leading cross-functional teams to improve efficiency and customer satisfaction.

Qualifications

• Bachelor's degree in Engineering or related discipline.
• 5–8 years of experience in Fire & Security Services or related field.
• Experience managing service controls, audits, and customer escalations.
• Knowledge of Fire Detection & Alarm, CCTV, Access Control, Intrusion, PA, and Fire Suppression.

Responsibilities

• Monitor and enforce service control processes across fire and security maintenance operations.
• Ensure compliance with service delivery standards, contractual obligations, and company policies.
• Track preventive and corrective maintenance schedules and conduct audits.
• Conduct service review meetings with customers and internal stakeholders.
• Guide service coordinators, supervisors, and field engineers; manage resource planning.

Skills

Service Operations

Compliance

Risk Management

Performance Metrics

Stakeholder Management

Team Leadership

Education

Bachelor's Degree in Engineering

Tools

Fire & Security Systems

Job description

Assistant Manager – Service Controls (Fire & Security Services)

Job Purpose The Assistant Manager - Service Controls is responsible for overseeing service operations, compliance, controls, and performance management within Fire & Security Services. The role ensures adherence to safety standards, contractual SLAs, regulatory requirements, and operational governance while driving service excellence and continuous improvement.

Key Responsibilities

• Service Operations & Controls
  • Monitor and enforce service control processes across fire and security maintenance operations.
  • Ensure compliance with service delivery standards, contractual obligations, and company policies.
  • Track preventive and corrective maintenance schedules for fire alarm, firefighting, access control, CCTV, intrusion detection, and related systems.
  • Conduct regular audits to identify service gaps and implement corrective actions.
• Compliance & Risk Management
  • Ensure compliance with fire safety regulations, statutory requirements, and customer-specific standards.
  • Monitor adherence to EHS (Environment, Health & Safety) policies and procedures.
  • Manage risk assessments and implement mitigation plans for operational and service-related risks.
  • Support internal and external audits and ensure closure of audit findings.
• Performance Management
  • Monitor SLAs, KPIs, response times, and service quality metrics.
  • Analyze service performance data and prepare management reports.
  • Identify trends, recurring issues, and opportunities for operational improvements.
  • Drive continuous improvement initiatives to enhance efficiency and customer satisfaction.
• Customer & Stakeholder Management
  • Act as a key point of contact for customers regarding service governance and performance.
  • Conduct service review meetings with customers and internal stakeholders.
  • Collaborate with Service Managers, Operations Teams, and Technical Teams to drive service excellence.
• Team Leadership
  • Support and guide service coordinators, supervisors, and field engineers.
  • Ensure resource planning and effective deployment of service personnel.
  • Promote a culture of compliance, safety, and accountability.

Desired Candidate Profile

• Education: Bachelor's Degree in Engineering (Electrical, Electronics, Mechanical, Instrumentation) or related discipline.
• Certifications in Fire & Security Systems, Safety, or Project Management are preferred.
• Experience: 5-8 years of experience in Fire & Security Services, Building Technologies, Facility Management, or Service Operations.
• Experience managing service controls, compliance, audits, and customer escalations.
• Knowledge of Fire Detection & Alarm Systems, CCTV, Access Control, Intrusion Systems, PA Systems, and Fire Suppression Systems.

Johnson Controls: Enhancing the Intelligence of Buildings Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.