Service Engineer

Gi Group; Mumbai; On-site; INR 400,000 - 700,000; Full time

Job summary

Gi Group is seeking a field-based professional to cover Mumbai and nearby areas. The role involves 15–20 days of field activity per month, split between 80% service and 20% sales, with emphasis on troubleshooting, customer trials, and revenue growth.

The ideal candidate holds a technical background (Engineering or Science) with prior experience in water treatment or related industries, and strong communication skills to manage accounts and channel partners.

Qualifications

• Technical background in Engineering or Science is required.
• Experience in pool or water treatment industries is preferred.
• Familiarity with disinfection, filtration, and water quality management for recreational water is advantageous.

Responsibilities

• Provide first-level troubleshooting and technical advice.
• Conduct product trials at customer locations.
• Ensure service excellence and deliver on performance and cost commitments.
• Acquire new customers and expand in new market segments.
• Retain and grow existing accounts through value delivery.
• Maintain sales forecasts and AR collections.
• Collaborate with supply chain, HR, finance, R&D, procurement, and leadership teams.
• Participate in 100 hours of learning annually.

Skills

Strong communication

Relationship-building

Self-driven

Result-oriented

Education

Engineering or Science background

Job description

FIELD JOB - 15-20 DAYS IN A MONTH

Territory - Mumbai and nearby

80% Service and 20% Sales

KEY ACCOUNTABILITY & RESPONSIBILITIES

• Provide first-level troubleshooting and technical advice
• Conduct product trials at customer locations
• Ensure service excellence and deliver on performance & cost commitments
• Drive Revenue Growth (Aligned to Annual Operating Plan):
  • Acquire new customers (direct and via channel partners)
  • Increase share of wallet by cross-selling new pool technologies
  • Promote innovations and expand into new market segments
  • Update Salesforce with all growth opportunities weekly
• Retain and Grow Existing Accounts:
  • Leverage Value Advantage framework to capture value delivered
  • Maintain strong, multi-tiered customer relationships
  • Implement strategic price increases
• Sales Forecasting & Collections:
  • Ensure timely AR collections
  • Maintain accurate and timely sales forecasting
• Channel Partner/Distributor Management:
  • Grow business through existing partners
  • Expand coverage via new distributor appointments
  • Track and report secondary sales
  • Monitor and improve distributor ROI
• Market Intelligence:
  • Keep track of industry trends and competitor activity
• Cross-functional Collaboration:
  • Work closely with supply chain, HR, finance, R&D, procurement, and leadership teams
• Continuous Development:
  • Participate in 100 hours of learning annually
  • Stay updated on market and technological trends
• Ethics & Integrity:
  • Demonstrate and promote ethical practices across all activities

Education/Experience

• Technical background required (Engineering or Science)
• Prior experience in pool or water treatment industries preferred
• Familiarity with disinfection, filtration, and water quality management for recreational water is advantageous

Key Attributes

• High learning agility and adaptability
• Self-driven, result-oriented mindset
• Strong communication and relationship-building skills
• Collaborative and ethical team player
• Ambitious with a passion for sustainable and safe water management