Field Service Engineer-bhuvneshwar

Biopharma Careers; Mumbai; On-site; INR 600,000 - 900,000; Full time

Job summary

Biopharma Careers in India is seeking a skilled Field Service Engineer to install, service, and validate ultrapure water systems across the East India region.

You will lead IQ/OQ/PQ for benchtop to large-scale units, implement RO/EDI and UV components, and perform routine preventive maintenance. Travel up to 70% and on-site training for lab users are required.

Qualifications

• Diploma or bachelor's in Electronics, Instrumentation, Electrical Engineering, or equivalent.
• At least 3 years of field service experience in water purification or analytical instrumentation.
• Proficient with diagnostic tools, multimeters, and service software; understands water quality parameters.
• Familiar with IQ/OQ/PQ processes and CRM documentation (e.g., SAP).

Responsibilities

• Serve as primary technical contact for East India customers; install, maintain, and ensure ultrapure water systems meet standards.
• Lead installation, IQ/OQ/PQ of benchtop to large-scale water systems.
• Implement RO/EDI, UV, polishing cartridges, and distribution loops.
• Perform preventive maintenance, calibration, and annual certifications per service protocols.
• Diagnose water quality and system performance issues; fix leaks, faults.
• Provide on-site and remote support; respond to service calls per SLA.
• Train lab users on system operation and maintenance.
• Document service activities in CRM; manage spare parts inventory; feedback for improvement.

Skills

Field service experience

Water purification systems

Troubleshooting

Customer interaction

Education

Diploma or Bachelor's in Electronics/Instrumentation/Electrical Engineering

Tools

Diagnostic tools

Multimeters

SAP CRM

Job description

Work Your Magic with us!

Ready to explore, break barriers, and discover more? We know you’ve got big plans – so do we! Our colleagues across the globe love innovating with science and technology to enrich people’s lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us

Your Role

• Serve as the primary technical contact for customers across the East India territory; ensure ultrapure water systems are installed, maintained, and performing to high standards.
• Lead installation, commissioning, and qualification (IQ/OQ/PQ) of benchtop, central, and large-scale water purification systems.
• Implement RO/EDI modules, UV treatment components, polishing cartridges, dispensers, and distribution loops.
• Execute preventive maintenance, calibration, and annual certification activities per service protocols and SLAs.
• Diagnose and resolve issues related to water quality (conductivity, TOC, bacterial levels) and system performance (flow, pressure, leaks, electrical faults, sensor failures).
• Provide on-site and remote technical support; respond to service calls within agreed timeframes.
• Train laboratory users on system operation, daily maintenance routines, and best practices for ultrapure water management.
• Document all service activities in the CRM; manage spare parts inventory in the service vehicle; collaborate with sales, application, and technical support; contribute product feedback for continuous improvement.

Who You Are

• You hold a Diploma or bachelor’s degree in Electronics, Instrumentation, Electrical Engineering, or a related field, or bring equivalent hands‑on technical experience.
• You have at least 3 years of field service experience, ideally with laboratory or industrial water purification, analytical instrumentation, or related electromechanical systems.
• You are proficient in diagnosing and resolving technical faults using diagnostic tools, multimeters, and relevant service software, with a solid understanding of water quality parameters including conductivity, TOC, and bacterial contamination.
• You are familiar with IQ/OQ/PQ qualification processes and can complete service documentation accurately within CRM platforms such as SAP.
• You communicate clearly and confidently with laboratory end-users and cross-functional colleagues and are comfortable delivering on‑site training and technical guidance.
• You are willing and able to travel up to 70% of the time within the East India territory and participate in on‑call service rotations.

What we offer

We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress!