Service Engineer

Klausindia; Mumbai; On-site; INR 350,000 - 650,000; Full time

Job summary

A prominent service company located in Mumbai is seeking a skilled professional to oversee the maintenance of mechanized car parking systems. Responsibilities include diagnosing technical issues, conducting routine checks, preparing service proposals, and maintaining client relationships. The ideal candidate should have strong problem-solving skills and a focus on customer satisfaction. This position offers an opportunity to work in a dynamic environment while ensuring system reliability and efficiency.

Responsibilities

• Diagnose and resolve technical issues promptly to minimize system downtime.
• Supervise maintenance of mechanized car parking systems.
• Conduct thorough system checks for reliability.
• Prepare and send service proposals.
• Develop and update system databases for improved efficiency.
• Follow up on invoicing and payments.
• Prepare and maintain a monthly service schedule.
• Log complaints and service work details.
• Address customer complaints professionally.
• Build long-term client relationships through communication.

Job description

Job Description

• Diagnose and resolve technical issues promptly to minimize system downtime.
• Supervise, monitor, and execute routine, preventive, and breakdown maintenance of mechanized car parking systems.
• Conduct thorough system checks to ensure proper functioning and reliability.
• Prepare and send AMC (Annual Maintenance Contract) and spare part proposals.
• Develop, implement, and update system databases and work processes for improved efficiency.
• Follow up on invoicing and ensure timely payments.
• Prepare and maintain a monthly service schedule.
• Log complaints and service work details into service management software.
• Address customer complaints professionally and provide timely resolutions.
• Build and maintain long-term client relationships through proactive communication and support.