Service Engineer

Oben Electric Vehicles; Lucknow; On-site; INR 250,000 - 420,000; Full time

Job summary

Oben Electric Vehicles in Bangalore North, Karnataka, India, seeks a Service Engineer to strengthen dealership service operations and ensure high-quality EV service delivery. The role emphasizes SOP implementation, efficient vehicle turnaround, and proactive customer care.

You will drive customer satisfaction by monitoring service quality, collecting product feedback, and contributing to workshop revenue through spares and value-added services, with coordination to technicians and weekly

Responsibilities

• Service operations: implement SOP to increase service inflow and minimize escalation.
• Turnaround time for accident vehicles should be under 10 days; same-day delivery target at 95%.
• Provide on-the-job training to technicians; ensure timely warranty claims submission.
• Monitor PSF calls and maintain customer satisfaction score above 85%.
• Submit field failure reports on time; share weekly PDI feedback with area managers.
• Aim to achieve service spares revenue targets; keep SAR metrics above target.
• Upsell VAS to customers; RSA and insurance renewals to be completed at the workshop.

Job description

Job Summary

Service Engineer

Location: Bangalore North, Karnataka, India

Industry: Electric Vehicles

Job Type

Full time

Role & Responsibilities

• 1. Service operations. Implement and follow the SOP to increase the service inflow at the dealership. Minimize customer complaint escalation to HQC. repeat job analysis to be done and counter measure to be executed. Accident vehicle turnaround time should be maintained less than 10dayse.Same day delivery to be maintained at 95%f. OJT to be given to the technician. Timely submission of warranty claims.
• 2. Customer satisfaction. PSF calls to be monitored and Customer. Satisfaction level to be maintained above 85%b.Service reminders to be implemented and appointment system should made available. Dissatisfied customer follow-up and closures to be done. Implement best practice at workshop.
• 3. Product Feedback. New product failure reports to be submitted on time. Any field fix activity to be completed before timeline.PDI feedbacks to be shared to area managers on weekly basis. Competition study to be done and feedback to be shared.
• 4. Revenue from service. Spares target to be achieved. SAR to be maintained above .
• 7c. VAS to be sold to all customer. RSA and insurance renewal to be done at workshop