Field Service Engineer

Aurolab; Hyderabad; On-site; INR 300,000 - 420,000; Full time

Job summary

Aurolab is seeking a service engineer to respond to on-site service calls for repairs and calibration. You will troubleshoot complex equipment, replace faulty components, and prepare service reports and logs.

The role also covers installation of new equipment, planning purchases, and coordinating preventive maintenance with customers. Ideal candidates have a diploma or degree in Electronics or Biomedical engineering, and excellent English communication; knowledge of a regional language is a

Qualifications

• Diploma or Graduate in Electronics or Biomedical engineering.
• Complete command of English with excellent spoken, reading and writing skills.
• Knowledge of major regional language is an added advantage.

Responsibilities

• Respond to service calls for on-site repairs.
• Troubleshoot and provide technical support; replace equipment components as needed.
• Complete service reports, weekly logs and expense reports.
• Install new equipment and assist in planning and purchasing equipment.
• Calibrate equipment and ensure performance meets regulatory requirements.
• Engage in preventative maintenance, coordinate schedules and quality checks.

Skills

English proficiency

Fault finding skills

Field service

Education

Electronics or Biomedical engineering diploma/degree

Job description

Service engineers respond to service calls in order to perform on-site repairs. They conduct troubleshooting and provide technical support services, such as replacing needed equipment components. A high first time fix rate can mean higher customer satisfaction. Once their work is completed, a service engineer completes service reports, weekly logs, and expense reports.

Revenue Generation :

Responsible for revenue generation from every break down calls like service and Spares Charges and also getting Annual maintenance contract and comprehensive maintenance contract. This shall be achieved through on time service, planned preventive maintenance (PPM) ,maintaining good rapport, fault finding skills of every equipment.

Install New Equipment

A primary responsibility of service engineers is installing new equipment. They are also responsible for assisting in the planning and purchasing of needed equipment. Service engineers work with a customer’s technical specifications and evaluate what devices will best meet their needs.

Calibrating Equipment

Service engineers test the function of the equipment by taking detailed accuracy, selectivity, and sensitivity measurements. They calibrate the equipment to ensure overall quality control. Service engineers monitor the equipment to make sure that its performance is in alignment with regulatory requirements.

Perform Preventative Maintenance

Engaging in ongoing preventative maintenance for equipment is a critical task for service engineers. They ensure safe and optimal performance through routine inspections and in-service training with customers. They also coordinate maintenance schedules and quality control checks.

Education:

Diploma or Graduate in Electronics or Biomedical engineering. Complete command of English with excellent spoken, reading and writing skills. Knowledge of major regional language is an added advantage

Experience:

2+ years in field Service from company or Hospital