Service Engineer

Shashwath Solution; Dadri; On-site; INR 250,000 - 500,000; Full time

Job summary

Shashwath Solution is seeking a Service Engineer for Services to resolve support tickets within SLAs, with core strengths in CCTV, ACS, fire and safety systems. You will participate in AMC projects and coordinate with external contractors, ensuring timely service reports and documentation.

The ideal candidate has a Diploma/BE/BTech in Electricals, Mech or CS with 1–3 years in security systems integration and related installations, and is willing to travel frequently to client sites across India.

Qualifications

• Diploma/BE/BTech in Electricals, Mech, CS.
• 1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems.

Responsibilities

• Displays reasonable working knowledge of industry standards and practices, including product details and company services offered.
• Offers exemplary customer service, including maintaining customer relationships.
• Receives and resolves support tickets with SLAs.
• Receives and ensure completeness of all service reports. Maintains proper documents.

Skills

Customer relationship management

Customer Service Management

OEM certifications

Education

Diploma/BE/BTech in Electricals, Mech, CS

Tools

Ticketing IT System

Microsoft Excel

Job description

Job Overview

Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors.

Responsibilities and Duties

• Displays reasonable working knowledge of industry standards and practices, including product details and company services offered.
• Offers exemplary customer service, including maintaining customer relationships.
• Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle.
• Receives and resolves support tickets with SLAs.
• Receives and ensure completeness of all service reports. Maintains proper documents.

Qualifications

• Diploma/BE/BTech (Electricals, Mech, CS)
• 1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems.

Specific skills

• Customer relationship management
• Customer Service Management
• Certification in from OEM like Honeywell, Tyco, Avigilon etc. on their systems and products will be added advantage.

Language, Personality and Behavioral skills

• Excellent verbal communication, and the ability to convey information clearly and effectively.
• Good interpersonal skills and customer service oriented thinking.
• Problem-solving abilities.
• Trouble shooting skills with great inquisitees to learn new things.
• Good time management.
• Open to Frequent travels.
• Strong attention to details
• Confident, Proactive and willing to take on challenges.
• Good listening skills and able to direct individuals.

Additional Training & Certifications (Preferred)

• Customer service
• Ticketing IT System

Computer skills

• Should have working experience of using Microsoft Excel, Word and power point presentation.
• Should be well versed on using computers/ laptops.
• Any Ticketing system (Preferred)

Performance Evaluation

• Performance of the job role and responsibility is evaluated on the following set Key Result Areas (KRA)
• SLA.
• Planned Maintenance
• Escalations