Service Engineer - ELV Security Systems

Infiniti Building Solutions; Visakhapatnam, Hyderabad, Bengaluru; On-site; INR 279,000 - 424,000; Full time

Job summary

Infiniti Building Solutions Pvt Ltd in Visakhapatnam seeks an ELV Field Service Technician to service and commission CCTV, access control, fire alarm and hydrant systems at client sites. You will diagnose hardware, software, networking issues and coordinate with clients and vendors to resolve issues.

The role requires hands-on installation, testing, troubleshooting, and travel to customer sites, with strong communication skills and the ability to work independently with cross-functional teams.

Qualifications

• Hands-on knowledge of CCTV, Access Control, FAPA, and Fire & Water systems.
• Experience in installation, commissioning, troubleshooting, and maintenance.
• Knowledge of Fire Alarm and PA systems.
• Understanding of IP networking and security system configuration.
• Strong communication, problem-solving, and client-handling skills.
• Advantage: familiarity with ExacqVision, Hikvision iVMS-4200, CCURE, or victor.

Responsibilities

• Attend AMC service calls and resolve customer complaints within defined timelines
• Perform scheduled Preventive Planned Maintenance (PPM)
• Install, configure, test, and commission CCTV, Access Control, Fire Alarm, and Fire Hydrant systems
• Troubleshoot and maintain Fire Alarm, PA, and Intrusion Alarm systems
• Diagnose hardware, software, networking, and configuration issues
• Support project teams in installation, commissioning, testing, and handover
• Coordinate with clients and vendors for timely issue resolution
• Prepare service reports and keep complaint status updated
• Ensure smooth system performance and minimize customer escalations
• Travel to client sites as required.

Skills

CCTV systems

Access Control systems

Fire & Water systems

IP networking

Security system configuration

Communication

Problem-solving

Client handling

Education

Diploma / BTech in related field (Hydrant systems preferred)

Job description

Key Responsibilities

• Attend AMC service calls and resolve customer complaints within defined timelines
• Perform scheduled Preventive Planned Maintenance (PPM)
• Install, configure, test, and commission CCTV, Access Control, Fire Alarm, and Fire Hydrant systems
• Troubleshoot and maintain Fire Alarm, PA, and Intrusion Alarm systems
• Diagnose hardware, software, networking, and configuration issues
• Support project teams in installation, commissioning, testing, and handover
• Coordinate with clients and vendors for timely issue resolution
• Prepare service reports and keep complaint status updated
• Ensure smooth system performance and minimize customer escalations
• Travel to client sites as required.

Required Skills

• Hands-on knowledge of CCTV, Access Control, FAPA, and Fire & Water systems
• Experience in installation, commissioning, troubleshooting, and maintenance
• Knowledge of Fire Alarm and PA systems
• Understanding of IP networking and security system configuration
• Strong communication, problem-solving, and client-handling skills
• Advantage: Familiarity with ExacqVision, Hikvision iVMS-4200, CCURE, or victor.

Candidate Profile

• Qualification in Diploma, B tech, ECE, EEE, & Mechanical for Hydrant Systems or a related discipline preferred
• Experience in ELV, CCTV, Access Control, or Fire Alarm systems preferred.
• Willingness to travel to customer sites
• Ability to work independently and coordinate with cross-functional teams.