Senior Engineer - Digital Network & Security

Microland Limited; Pune District; On-site; INR 300,000 - 700,000; Full time

Job summary

Microland Limited in Pune is seeking a graduate network support engineer to analyze and troubleshoot service issues, monitor networks, and manage TCP/IP configurations. The role involves handling incidents and coordinating with vendors as required.

Ideal candidates will have a solid understanding of networking concepts, experience with desktop/server support, and the ability to document actions, follow escalation processes, and contribute to asset and change management.

Qualifications

• Bachelor’s degree? Not specified; Any Graduate is accepted.
• Proficient in monitoring tools and event logs.

Responsibilities

• Analyze problems with the service and resolve issues, including ticket updates.
• Troubleshoot hardware and software on desktop, laptop, and network equipment; escalate as needed.
• Maintain documentation, reports, and asset tracking; ensure SLA adherence.

Skills

Network Monitoring

EventLog

TCP/IP

Education

Any Graduate

Job description

Education Qualification

Any Graduate

Skills

• Primary -> Technology | Network Monitoring Tools | Eventlog | 2 - Knowledgeable
• Secondary -> Technology | Telecom OSS / BSS | Network Monitoring | 1 - Aware
• Tertiary -> Technology | Data Center Administration | Networking | 2 - Knowledgeable
• Tertiary -> Technology | Basic Networking Activities | Configuring and Managing TCP/IP | 2 - Knowledgeable
• Tertiary -> Domain | Telecom / Communications Equipments (Others/Not classified) | Network Interface Devices | 2 - Knowledgeable

Certification

• Technology | Networking Certifications | CCNA | CCNA Routing and Switching

Troubleshooting

Analyze problems with the service and resolve the issues, gather information from customers either by chat or e-mail to enable effective troubleshooting, Troubleshoots and repairs hardware and software problems with desktop and laptop computers, Personal Digital Assistants (PDAs), printers, digital scanners, and other network equipment, Report issues to vendor/ISP/carrier and follow up on updates. Escalate issues as per Escalation Matrix, Install/Uninstall various software and upgrades equipment when necessary, Monitoring and maintaining/reducing the queue size. Resolving Technical issues at level 1(Incident and Service request)
Hardware and Software Management: Monitoring CPU, memory and hard disk utilization, Monitoring the event viewer and generating reports.
Providing New Desktop Installation and Software Installation Reports, make team members aware of any changes or scheduled activities so that effective follow up is possible., Updating the latest anti-virus on servers and monitoring the anti-virus patches on Servers and Desktops and generating Reports, Track the assets issued to users and maintain a database report of assets. Updating KB and CMDB whenever there is a need. Handling Backup Activities on daily, weekly and Monthly. Generating the Reports on all Backup activities.
Process Compliance: Gather information from vendor and customer and update the tickets regularly as per the defined process, Prepare a detailed report on the plan of action for the existing tickets for the next shift andnbsp; engineer (Shift Handover Report), Following the various Escalation Matrix (Vendor , Internal and Customer defined), Ensure tickets are closed post user/customer communication, Maintains inventory of PC equipment with Asset Executive, Special focus on Power User calls, Constantly track tickets for SLA adherence and elevate on deviations as defined in the process, Comply with defined processes and update tickets with SLA.