Technical Support Engineer

Dipen Safety Equipment; Navrangpura; On-site; INR 250,000 - 450,000; Full time

Job summary

Dipen Safety Equipment in Gujarat is seeking an experienced field service engineer to install, configure, and maintain CCTV, access control, and alarm systems at client sites.

You will diagnose issues, provide on-site and remote support, and ensure uptime through preventive maintenance. Travel readiness and ability to read technical drawings, with a diploma/ITI/B.Tech in electronics or related field.

Qualifications

• Diploma/ITI/B.Tech in electronics/electrical/IT required.
• 13 years of relevant experience; freshers with strong knowledge may apply.
• Certifications in CCTV or security systems are a plus.

Responsibilities

• Install, configure, and test CCTV cameras, DVRs/NVRs, and alarm panels.
• Diagnose and resolve hardware, software, and networking issues in surveillance systems.
• Provide on-site and remote support for faults, breakdowns, and escalations.
• Perform preventive and corrective maintenance to ensure uptime.
• Coordinate with vendors for parts replacement and warranty claims.
• Handle customer requests within SLA timelines.
• Maintain service logs and installation reports.
• Assist in system upgrades and network integration.
• Train end-users on operation and safety procedures.

Skills

CCTV systems

IP & Analog CCTV

DVR/NVR

Networking basics

Installation & testing

Troubleshooting

Customer handling

On-site support

Education

Diploma / ITI / B.Tech in Electronics / Electrical / IT

Tools

DVR

NVR

Coaxial & CAT6 cabling

Power supplies

Fire alarm / access control knowledge

Job description

Job description:

Responsible for installation, maintenance, troubleshooting, and providing technical support for CCTV surveillance, access control, fire & burglar alarm systems, and related security solutions at client locations and remotely.

Key Responsibilities

• Installation, configuration, and testing of CCTV cameras (IP & Analog), DVRs, NVRs, and alarm panels.
• Diagnose and resolve technical issues (hardware/software/networking) in surveillance and alarm systems.
• Provide remote and on-site support to clients for system faults, breakdowns, and escalations.
• Preventive & corrective maintenance of security systems to ensure uptime and performance.
• Coordinate with vendors and suppliers for material replacement, spares, and warranty claims.
• Handle customer complaints and service requests within SLA timelines.
• Maintain service logs, installation reports, and documentation of all technical activities.
• Assist in system upgrades, integration with networks, and configuration of user access.
• Train end-users on system operation, safety protocols, and troubleshooting basics.

Skills & Competencies Required

• Strong knowledge of CCTV (IP & Analog), DVR, NVR, and alarm systems.
• Understanding of networking (LAN, WAN, switches, routers, IP addressing).
• Hands‑on experience with power supply units, cabling (coaxial, CAT6, fiber), and connectors.
• Ability to read technical drawings, layouts, and manuals.
• Good communication & customer-handling skills.
• Problem-solving and analytical thinking.
• Basic knowledge of fire alarm and access control systems (preferred).

Qualifications

• Diploma / ITI / B.Tech in Electronics, Electrical, IT, or related field.
• 13 years of relevant experience (fresher with good technical knowledge can also apply).
• Certifications in CCTV, Networking, or Security Systems (added advantage).

Work Environment

• Field support & client site visits.
• Flexible to travel & work on-call for urgent issues.
• Coordination with technical team & reporting to service/operations manager.

Job Type: Full-time