Sr Service Engineer

Johnson Controls, Inc.; Pendurthi; On-site; INR 600,000 - 900,000; Full time

Job summary

Johnson Controls, Inc. is seeking an experienced Senior Service Engineer – Controls, Fire & Security to manage service, troubleshooting, maintenance, and commissioning of building automation, fire & security systems.

You will engage with clients on-site, diagnose issues, and drive system updates and upgrades. The role requires strong hands-on expertise in fire alarm, access control, CCTV, and BMS networking, with a focus on delivering high customer satisfaction and compliant service

Qualifications

• Diploma / BE / B.Tech in Electrical, Electronics, Instrumentation, or related field.
• 5–8 years of experience in Controls, Fire & Security service operations.
• Ability to read electrical schematics and system drawings.

Responsibilities

• Manage service, troubleshooting, maintenance, and commissioning for building automation and fire/security systems.
• Diagnose faults, perform RCA, and ensure SLAs with customers.
• Coordinate with clients for site acceptance and reporting.
• Support integration between BMS, fire, CCTV, and access control systems.

Skills

Fire & Security systems

Building Management Systems

Networking (TCP/IP)

Education

Diploma / BE / B.Tech in Electrical / Electronics / Instrumentation

Tools

Notifier

Edwards

Simplex

BACnet

Modbus

OPC

Job description

Role Summary

We are seeking an experienced Senior Service Engineer – Controls, Fire & Security to manage service, troubleshooting, maintenance, and commissioning activities for Building Automation, Fire Detection & Alarm Systems, Access Control, CCTV, and Integrated Security Systems. The role requires strong technical expertise in Controls, Fire & Security solutions, customer engagement, and field service operations.

Key Responsibilities

Service & Maintenance

• Perform preventive, corrective, and breakdown maintenance for Controls, Fire & Security systems.
• Diagnose and resolve system faults, communication failures, and integration issues.
• Execute Annual Maintenance Contract (AMC) and Comprehensive Maintenance Contract (CMC) activities.
• Ensure compliance with service level agreements (SLAs) and customer commitments.

Technical Support & Troubleshooting

• Troubleshoot and maintain: Fire Alarm Systems Building Management Systems (BMS) Access Control Systems CCTV & Video Surveillance Intrusion Detection Systems Public Address & Voice Evacuation Systems Electronic Security Systems
• Support system upgrades, retrofits, software updates, and migrations.
• Conduct root cause analysis (RCA) and implement corrective actions.

Commissioning & Integration

• Commission field devices, controllers, and networked systems.
• Configure software, graphics, reports, alarms, and schedules.
• Support integration between BMS, Fire Alarm, CCTV, and Access Control systems.
• Validate system performance and customer acceptance testing.

Customer Management

• Interface directly with customers to provide technical support and service solutions.
• Prepare service reports, maintenance records, and site documentation.
• Identify modernization, upgrade, and service business opportunities.
• Ensure high customer satisfaction through timely issue resolution.

Safety & Compliance

• Adhere to EHS and site safety requirements.
• Follow quality processes and documentation standards.
• Participate in emergency service support during critical outages and breakdowns.

Required Skills

• Strong hands-on experience in Controls, Fire & Security systems.
• Knowledge of: Fire Alarm Systems (Notifier, Edwards, Simplex) Access Control Systems CCTV & IP Video Solutions BMS/Building Automation Systems Networking (TCP/IP, LAN, WAN) BACnet, Modbus, OPC Communication Protocols
• Ability to read electrical schematics, control drawings, and system architecture diagrams.
• Experience in system troubleshooting and fault diagnostics.

Qualifications

• Diploma / BE / B.Tech in Electrical, Electronics, Instrumentation, E&C, or related engineering discipline.
• 5–8 years of relevant experience in Controls, Fire & Security service operations.