Service Engineer

ABB; Chennai District; On-site; INR 600,000 - 900,000; Full time

Job summary

ABB seeks a Field Service Engineer based in Bangalore, India, to perform service tasks with low to medium complexity following ABB processes and safety guidelines. You will work on-site and collaborate with customers and ABB teams to identify service opportunities, ensuring timely and quality service.

Minimum 5–8 years in Low/Medium Voltage Drives and VFD installation/commissioning, with travel readiness. Strong English communication and customer-facing skills required, with ability to work

Qualifications

• Diploma or BE/BTech in Electrical Electronics.
• 5–8 years of experience in Low/Medium Voltage Drives and VFDs.
• Field service travel mandatory.
• English language is a must.
• Ability to work under pressure and face customers.

Responsibilities

• Execute service work with low to medium complexity according to work instructions and ABB standards.
• Deliver quality customer service to satisfy customers.
• Identify new service business opportunities for ABB in co-operation with customers and other ABB teams.
• Prepare material lists and ensure availability of parts and equipment.
• Troubleshoot simple equipment failures and recommend future prevention.

Skills

Verbal communication

Customer service

Field service readiness

Education

Diploma or BE/BTech in Electrical Electronics

Job description

Job Description:

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This Position reports to: Service Team Leader

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.

Write the next chapter of your ABB story.

Your Role And Responsibilities

You will be working as Field Service Engineer and will be responsible for executing service work with low to medium complexity according to work instructions and in accordance with ABB standard processes, quality standards and safety guidelines. Delivering quality customer service to satisfy customers. In close co-operation with customer and other ABB teams, take actions to identify new Service business opportunities for ABB

You will be working as Field Service Engineer and reporting to Service Team Leader and will be part of Motion Business for Service division, based in Bangalore, India. Work model: on site

You will be mainly accountable for:

• Contributing to customer satisfaction by executing service work according to customer orders and expectations
• Clear understanding of the sense of urgency and care in the direct area of responsibility
• Performing entry-level field service tasks, identifying technical problems and making analysis through remote or on-site activity in service categories and products for which they are certified to perform
• Preparing material lists needed for service activity and ensuring that all materials, parts and equipment are available and of the appropriate quality for service activities
• Preparing all documents and customer reports to be signed by the customer representative and utilizing all relevant tools.
• Troubleshooting simple equipment failures and making recommendations to avoid repeating the problem in the future.
• Proactively executing work on a first-time right approach with customers, and ensuring the job is done on time and on quality standards

Qualifications For The Role

• Minimum qualification of Diploma or BE, or B-Tech in Electrical Electronics.
• Minimum 5 to 8 years of experience in Low/Medium Voltage Drives, VFD drives, with Installation & Commissioning of VFD drives,
• Field Service Travelling Mandatory
• Knowledge on technical Support for field service activities
• Ability to work under pressure and face customers at critical hours
• Excellent verbal and written communication skills (English language is a must)

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. We welcome people from all backgrounds and experiences.