Service Engineer

Eppendorf; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Technical training

Mentoring

Growth opportunities

Customer-facing role

Collaborative environment

Job summary

Eppendorf Bengaluru seeks a field service technician to perform servicing, calibration and preventive maintenance of manual liquid-handling pipettes at customer sites and service locations across Karnataka. You will operate Calibright software, generate reports and ensure records are complete and traceable.

The role requires strong communication skills in English, a technical degree, and willingness to travel as needed.

Qualifications

• B.E./B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or related technical discipline.
• 1–2 years of experience in laboratory equipment service, calibration, maintenance or technical support is welcome.
• Experience with pipette calibration is preferred; electronic pipettes are a plus.
• Strong communication skills in English and ability to interact with customers.
• Willingness to travel across Karnataka and other territories as required.

Responsibilities

• Handle servicing, preventive maintenance and calibration of manual pipettes at customer sites and service locations.
• Operate Calibright software to perform pipette calibration, record results and maintain digital service data.
• Generate calibration reports and certificates ensuring complete, traceable records.
• Review calibration results with supervisors and finalize reports or certificates.
• Disassemble/assemble pipettes during service and repair, ensuring correct handling and restoration to working condition.
• Submit error-free service and calibration reports within timelines.
• Maintain service records, calibration data and customer communications.
• Travel extensively across Karnataka and to other territories as required.

Skills

English communication

Troubleshooting

Analytical skills

Ownership

Education

B.E./B.Tech in Electronics or related

Tools

Microsoft Office

Job description

How you can make an impact

• You will handle servicing, preventive maintenance and calibration of manual liquid-handling pipettes at customer sites and service locations.
• Operate Calibright software to execute pipette calibration activities, record results and maintain accurate digital service data.
• Perform pipette calibration using an online printer where required and ensure that calibration outputs are captured correctly.
• Generate calibration reports and certificates through the designated system, ensuring that all records are complete and traceable.
• Review calibration results and validate the obtained data with superiors before finalizing reports or certificates.
• Submit error-free service and calibration reports within the defined timelines.
• Disassemble and assemble pipettes correctly during service and repair activities, ensuring that components are handled carefully and instruments are restored to proper working condition.
• Execute assigned tasks systematically and complete service, calibration and reporting activities on time.
• Meet defined productivity, throughput, quality and service-level norms.
• Maintain a high level of customer satisfaction by communicating clearly, responding professionally and resolving service requirements efficiently.
• Keep customers informed about action plans, service progress, report status and certificate sharing as and when necessary.
• Maintain good rapport with customers in all aspects of service delivery and customer interaction.
• Maintain proper dedication, punctuality, discipline and ownership in daily work and reporting activities.
• Maintain, protect and calibrate validation tools properly, including weighing scales and other equipment used for pipette verification.
• Keep accurate service records, calibration data, customer communication records and other required documentation.
• Report service activities, customer interactions, pending actions and technical or operational concerns accurately and on time.
• Evaluate customer requirements and recommend appropriate service, maintenance, calibration or technical support actions.
• Collaborate with internal service and Sales teams to support customer retention, service opportunities and organizational goals.
• Travel extensively across Karnataka and to other territories when business requirements demand it.
• Follow company quality systems, safety procedures, email etiquette, documentation standards and reporting requirements.

What sets you apart

• B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation Engineering or related technical discipline.
• Candidates with up to 2 years of relevant experience in laboratory equipment service, calibration, maintenance or technical support are welcome.
• Experience in installing, servicing, maintaining and calibrating pipettes is preferred. Experience with electronic pipettes will be an advantage.
• Basic understanding of pipette operation, functionality, troubleshooting, disassembly, assembly and performance verification.
• A genuine aspiration to learn new products, technologies, service procedures and customer requirements.
• Systematic and disciplined approach to executing assigned work and completing tasks on time.
• Ability to meet defined productivity, throughput, quality and service-level norms.
• Strong work dedication, punctuality and ownership of service and reporting activities.
• Good analytical and troubleshooting skills, with attention to detail when handling precision instruments.
• Customer-focused attitude and the ability to maintain positive relationships with laboratory users, lab managers and other stakeholders.
• Ability to understand and evaluate customer requirements and translate them into appropriate technical actions.
• Good communication skills in English and the ability to communicate effectively with customers and colleagues.
• Basic working knowledge of Microsoft Office and the ability to maintain accurate service documentation.
• Demonstrated commitment to achieving team and organizational goals.

What we offer

• Purpose and impact. You help laboratories maintain accurate and reliable pipetting performance, supporting the quality and reproducibility of scientific work.
• Learning that moves you forward. You will receive technical training, practical mentoring and on-the-job exposure to pipette service, calibration and customer support.
• Room to grow. You will build expertise in precision laboratory equipment and have opportunities to develop toward senior technical, specialist or service leadership roles.
• A customer-facing career. You will work directly with laboratories and gain valuable experience in technical problem-solving, service delivery and customer relationship management.
• Fair and supportive. You will work with colleagues who value collaboration, accountability, continuous learning and high-quality service.