Senior Service Executive

Eppendorf; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Benefits offered by this job

Technical training

Mentoring and support

Career growth opportunities

Customer-facing role

Job summary

Eppendorf in Bengaluru, Karnataka seeks a Field Service Engineer to install, service and calibrate pipettes at customer sites and service centers. You will perform functional checks, calibration, and issue diagnosis, while explaining usage and care to customers.

The role requires readiness to travel across Karnataka and nearby territories. Success requires 2–4 years hands-on lab equipment experience, a technical degree, and strong communication skills in English.

Qualifications

• 2–4 years hands-on experience in installation, maintenance and servicing of laboratory equipment.
• BE/B.Tech in Electronics, Biomedical Engineering, Instrumentation or Diploma in related technical discipline.
• Experience installing, servicing, maintaining and calibrating pipettes preferred; electronic pipettes advantageous.

Responsibilities

• Install, service, maintain and calibrate manual and electronic pipettes at customer sites and service locations.
• Perform functional checks, calibration and verification per procedures and standards.
• Explain pipette operation and care to customers; diagnose issues and perform repairs.
• Disassemble/assemble pipettes and ensure proper working condition after service.
• Maintain service records, calibration reports and documentation; report issues timely.

Skills

Pipette service

Customer support

Troubleshooting

English communication

Travel readiness

Education

B.E./B.Tech in Electronics

Biomedical Engineering

Instrumentation Diploma

Tools

Pipette calibration tools

Calibration procedures

Job description

How you can make an impact

You will be responsible for maintaining the accuracy and reliability of pipetting equipment in customer laboratories through professional installation, servicing, calibration, and maintenance. The role also involves providing technical support to customers across the region and other assigned territories.

• Install, service, maintain and calibrate manual and electronic pipettes at customer sites and service locations.


• Perform functional checks, performance verification and calibration activities in accordance with defined procedures, quality requirements and applicable standards.


• Demonstrate thorough knowledge of pipette operation, features and functionalities, and explain correct usage and care to customers.


• Diagnose technical issues systematically, identify root causes and carry out effective repairs or corrective actions.


• Disassemble and assemble pipettes correctly, ensuring that all components are handled carefully and the instrument is restored to proper working condition.


• Complete service, repair, calibration and verification activities accurately and within the agreed timelines.


• Execute assigned tasks in a systematic manner and meet defined productivity, throughput and quality norms.


• Maintain accurate service records, calibration reports, inspection checklists and other required documentation.


• Report service activities, customer interactions, pending actions and any technical or operational concerns on time.


• Maintain a high level of customer satisfaction by responding professionally, communicating clearly and resolving issues efficiently.


• Evaluate customer requirements and recommend appropriate service, maintenance, calibration or technical support solutions.


• Build a strong understanding of the customer base, laboratory requirements and business environment.


• Support customer visits, product demonstrations, user guidance and basic technical training when required.


• Collaborate with Sales and internal service teams to support customer retention, service opportunities and organizational goals.


• Follow all company policies, safety procedures, quality systems and reporting requirements.

What sets you apart

• Bringing 2–4 years of hands‑on experience in installation, maintenance and servicing of laboratory equipment, ideally in the life sciences, biotechnology, pharmaceutical, healthcare or research laboratory environment.


• B.E. or B.Tech in Electronics, Biomedical Engineering, Instrumentation, Diploma or a related technical discipline.


• Experience in installing, servicing, maintaining and calibrating pipettes is preferred. Experience with electronic pipettes will be an advantage.


• Basic understanding of pipette operation, functionality, troubleshooting, disassembly, assembly and performance verification.


• A genuine aspiration to learn new products, technologies, service procedures and customer requirements.


• Systematic and disciplined approach to executing assigned work and completing tasks on time.


• Ability to meet defined productivity, throughput, quality and service‑level norms.


• Strong work dedication, punctuality and ownership of service and reporting activities.


• Good analytical and troubleshooting skills, with attention to detail when handling precision instruments.


• Customer‑focused attitude and the ability to maintain positive relationships with laboratory users, lab managers and other stakeholders.


• Ability to understand and evaluate customer requirements and translate them into appropriate technical actions.


• Willingness and ability to travel across Karnataka and to other territories as required.


• Good communication skills in English and the ability to communicate effectively with customers and colleagues. Knowledge of Kannada will be an advantage.


• Basic working knowledge of Microsoft Office and the ability to maintain accurate service documentation.


• Demonstrated commitment to achieving team and organizational goals.

What we offer

• Purpose and impact. You help laboratories maintain accurate and reliable pipetting performance, supporting the quality and reproducibility of scientific work.


• Learning that moves you forward. You will receive technical training, practical mentoring and on‑the‑job exposure to pipette service, calibration and customer support.


• Room to grow. You will build expertise in precision laboratory equipment and have opportunities to develop toward senior technical, specialist or service leadership roles.


• A customer‑facing career. You will work directly with laboratories and gain valuable experience in technical problem‑solving, service delivery and customer relationship management.


• Fair and supportive. You will work with colleagues who value collaboration, accountability, continuous learning and high‑quality service.